Benefits Enrollment Agent | Entry Level | Remote in Lubbock, Texas at Spade Recruiting

If you’re looking for an opportunity where you can work from home, develop professionally, and make a meaningful difference for working families, this could be a strong fit.

Our team works with members of organizations throughout the U.S. and Canada, helping individuals and families understand programs designed to provide additional protection and long-term peace of mind.

There is no cold calling or door-to-door prospecting. The members you’ll speak with have already expressed interest and requested information. Your role is to connect with them, understand their needs, answer their questions, and guide them through the process in a professional and easy-to-understand way.

This position combines client communication, appointment coordination, and benefit education. You’ll manage your scheduled appointments while providing each member with a helpful and personalized experience.

Your responsibilities will include:

• Connect with members who have requested information
• Schedule, organize, and confirm virtual appointments
• Conduct consultations by phone or video conference
• Ask questions to better understand individual needs and priorities
• Clearly explain available programs and benefit options
• Answer questions and provide professional guidance
• Assist members with digital applications, forms, and documentation
• Maintain accurate client records and appointment notes
• Complete follow-ups and provide continued assistance
• Participate in team meetings, training, and professional development

You don’t need previous industry experience to get started. We’re looking for people who are dependable, organized, comfortable communicating with others, and willing to learn.

You may be a great fit if you:

• Have strong communication and active-listening skills
• Enjoy interacting with and helping people
• Are professional, approachable, and service-oriented
• Manage your time and responsibilities effectively
• Are comfortable using email, video conferencing, and online systems
• Can stay focused and productive while working independently
• Take initiative and consistently follow through
• Are receptive to coaching and feedback
• Want to continue developing professionally

Previous experience in customer service, hospitality, retail, call centers, administration, or sales can be helpful, but it is not required.

You won’t be expected to figure everything out on your own. New representatives receive structured training and continued support as they learn the position.

You’ll receive:

• Comprehensive training and onboarding
• Ongoing one-on-one coaching and mentorship
• Weekly compensation
• Performance-based bonus opportunities
• Flexible remote work structure
• Professional and leadership development
• Support from experienced team members
• Performance-based advancement opportunities
• Long-term career growth potential

This position is designed to provide more than short-term employment. As you become confident in the role and demonstrate consistent performance, you may have opportunities to take on additional responsibilities, mentor newer team members, and pursue leadership positions.

Whether you’re transitioning from another industry or simply looking for a career with greater flexibility and room to grow, you’ll have access to the training and support needed to develop.