Account Representative in Roanoke, Virginia at Colonial Group, Inc.
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Job Description
Position Title: Account Representative
Req # 1696
Location: 1140 Industry Ave SE, Roanoke, VA 24013, USA
Job Function: Customer Service
Pay Type: Hourly
Hiring Min Rate: 20 USD
Hiring Max Rate: 24 USD
Job Description
Colonial Chemical Solutions, Inc. (CCS), a leading independent chemical distributor throughout the United States, focuses on customer service, sustainability, and innovative solutions for our business partners. Colonial Chemical Solutions, Inc. is a wholly-owned subsidiary of Colonial Group, Inc.
Build Your Career, Impact Your Community, Join Our Colonial Family
- Communicate directly with customers, suppliers, and carriers via telephone and/or email.
- Effectively manages email traffic from up to 3 distribution lists.
- Participates in on-call rotation for 7 days at a time.
- Serves as logistics coordinator, working with outside vendors and carriers.
- Receive and/or appropriately direct incoming calls from current/potential customers, carriers, suppliers, etc.
- Process and maintain orders throughout entire progression - from receipt of order to delivery/conclusion, including payment invoicing, maintaining order forms and related order documents.
- Follow up on all customer interactions in a timely manner, and organize workflow and multi-tasking to meet the customers’ timeframes.
- Communicate and coordinate with multiple internal departments (i.e. Sales, Operations, Purchasing, etc).
- Set up new customer accounts, assist with customer verification, and maintain files and databases.
- Operate as administrative support to Sales Team and assist with various inquiries.
- Learn terminology for totes, chemical names, accounts, drums, etc.
- High School Diploma or GED is required.
- College degree is preferred.
- 1 year minimum experience in a Customer Service role, familiarity with the chemical distribution or transportation industries is preferred.
- Proficient skills with Microsoft Office Suite including Word, Excel, and PowerPoint are required.
- Strong computer skills including databases and Customer Relationship Management Systems are required.
Eligibility Requirements: Hiring is contingent upon eligibility to work in the United States.
Colonial Group, Inc. is committed to creating an environment that values and supports diversity and inclusiveness across our organizations. We encourage applications from qualified individuals who will help us achieve this mission. Colonial Group, Inc. prohibits discrimination of and will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.