HYBRID RESOURCE COUN/HOUSING FOCUSED CASE MGR in San Rafael, California at Homeward Bound of Marin

The Opportunity

Imagine being part of a company where effort creates hope and opportunity. Homeward Bound of Marin helps individuals and families experiencing homelessness find their path to housing and stability. Bring your passion for service, and we’ll support you with 100% paid health benefits, growth opportunities, and a workplace focused on case management and connection.

We’re looking for a Hybrid Case Manager to join our housing team and support residents as they build stability and self-sufficiency. In this role, you’ll work with participants in a housing program for disabled adults, which provides affordable housing for individuals transitioning out of homelessness. Residents are integrated into a community of tenants. This role assists residents with maintaining their housing, navigating challenges, and moving towards greater independence while maintaining a clean and healthy living environment. Through consistent, onsite support, you’ll play a key role in ensuring residents feel supported, seen, and genuinely set up for both short and long-term success.

The ideal Candidate

At the heart of our work is a mission of Opening Doors to Safety, Dignity, Hope, and Independence. We’re looking for someone who brings compassion, sound judgment, and a genuine commitment to supporting personal growth, and who thrives in a collaborative environment. The ideal candidate is mission‑driven and well versed in shelter and homeless services, with the ability to work independently while contributing meaningfully to a team. You take thoughtful initiatives, engage others with professionalism and empathy, and build strong working relationships with people from diverse lived experiences

Education or Training Equivalent:

• Bachelor’s degree in social work, psychology, social welfare, or a related field or two (2) years of experience in a related residential or housing program.

Qualifications and Abilities:

• Minimum of two (2) years’ experience working with under-resourced or low-income populations; experience working with individuals experiencing homelessness unhoused populations preferred.
• Experience in residential and/or housing programs.
• Knowledge of Housing First, harm-reduction and trauma-informed principles.
• Working knowledge of SSI, SSDI and other entitlement programs.
• Experience with data entry systems (HMIS, Salesforce, or similar).
• Proficiency with Microsoft Word, Excel, cloud-based systems, and Adobe.
• Comfort working in a culturally and ethnically diverse environment.

Physical Requirements 

• Ability to sit and use a computer for moderate periods (1–3 hours per day). 
• Ability to stoop, crouch, kneel, or crawl occasionally. 
• Ability to lift or move objects up to 40 pounds. 

Principal Responsibilities 

• Manage a caseload of up to 8 individuals with intensive and outcome driven supportive services while delivering these services utilizing a Housing First approach.
• Incorporate CalAIM care coordination and housing stabilization strategies into individualized housing and care plans, in collaboration with healthcare, behavioral health, and community-based partners. 
• Provide housing-focused case management in one-on-one and group settings. 
• Identify and address barriers to housing stabilization, including chronic homelessness, mental and physical health needs, substance use disorders, under-employment, lack of income, and other systemic barriers.  
• Skillfully prevent and/or resolve conflicts skillfully using a strength-based and trauma-informed approach. 
• Respond to urgent and crisis situations, including coordination with EMTs, fire, law enforcement, psychiatric services, and community partners as needed. 
• Provide supportive services, guidance, and referrals to community resources. 
• Engage program participants regularly and consistently to support program participation and progress toward housing stability while remaining flexible and creative around interventions.
• Coordinate closely with the County behavioral health team working onsite and attend weekly care conference meetings.
• Assist with facilitating regular activities on-site that support housing focused programming.
• Collect monthly rent checks and log payments in agency database
• Provide bus tickets, make change for laundry and support activities of daily living while responding to requests for support from tenants as needed.
• Support regular cleaning on housing floors while ensuring all shared spaces meet agency cleanliness standards
• Facilitate maintenance needs in collaboration with Program Manager and maintenance crew.
• Communicate tenant concerns to Program Manager in a prompt and timely manner.

Perform other duties as assigned

Documentation and Compliance  

• Complete timely, accurate, and compliant documentation, including case notes, assessments, care plans, and progress updates, in accordance with policies and funder requirements. 
• Ensure client records clearly demonstrate eligibility, service delivery, engagement, and progress toward housing goals. 
• Maintain accurate and timely data entry in HIPPO (Salesforce database) and HMIS. 
• Meet all documentation and case management deadlines, including intake, enrollment, reassessments, housing goals, and discharge documentation. 
• Participate in quality assurance, monitoring, and audit processes, including responding to documentation reviews and corrective actions. 

Case Management, Housing-Focused Services, and Outcomes 

• Develop, implement, and regularly update individualized, client-centered housing and care plans. 
• Monitor, document, and adjust plans proactively to address changing needs or barriers. 
• Coordinate services with internal teams and external partners to ensure continuity of care and timely referrals. 
• Document housing and service outcomes to support program performance measurements and grant reporting.  

Professional Standards and Team Collaboration 

• Manage a hybrid caseload and bi-weekly/monthly meetings, with strong organization, time-management, and prioritization skills. 
• Communicate clearly and professionally with supervisors, team members, volunteers, and program participants. 
• Participate in weekly supervision, program meetings, all-staff meetings, and required training. 
• Maintain confidentiality and comply with all agency policies, including HIPAA where applicable. 
• Contribute positively as a collaborative, accountable member of the Homeward Bound team. 

Desired Qualities 

• Compassionate, flexible, non-judgmental, and respectful. 
• Strong problem-solving and multitasking skills. 
• Comfortable working independently and as part of a team. 
• Open to feedback and ongoing learning. 
• Commitment to ending homelessness and working effectively with diverse populations. 
• Sense of humor encouraged. 

Equal Opportunity Employer 

Homeward Bound is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. It has always been and continues to be Homeward Bound’s policy that employees should be able to enjoy a work environment free from all forms of harassment and discrimination. We encourage applicants of justice backgrounds to apply for any open position for which they feel qualified.

Competitive Benefits

• 100% Employer Paid Medical, Dental, and Vision Insurance
• Discretionary 403B match
• 2.5 weeks vacation
• 13 paid holidays
• 12 Sick days annually
• Employee Assistance Program
• Free lunch at Admin Site
• Comprehensive list provided at offer