Service Desk Technician, ATL in Atlanta, Georgia at UNITED NEGRO COLLEGE FUND

Job Title: Service Desk Technician, ATL

Department: Service Desk

Reports To: Senior Director, Security/Cyber Security

FLSA Status: Exempt

Job Description

The Service Desk Technician position provides support to end users for computer, application, system, device, and access issues. The role requires an experienced generalist to focus on analyzing requirements, resolving problems, managing software solutions, end user support, and performing PC upgrades and configurations. The incumbent will effectively leverage his/her competencies with outsourced vendor support in ensuring UNCF’s technology infrastructure and operating environment achieve maximum efficiency and productivity, incorporating UNCF’s risk mitigation guidelines.

ABOUT UNCF

The United Negro College Fund (UNCF) has been an engine of educational achievement for more than 80 years. UNCF’s mission is to build a robust and nationally recognized pipeline of HBCU students who, because of UNCF support, become highly qualified college graduates. In addition, UNCF ensures that its member institutions remain respected models of best practices in moving students to and through college. Since its inception in 1944, UNCF has raised over $6 billion in private support, distributed scholarships to help students attend school, and enabled more than 500,000 scholars and low-income students to graduate from UNCF’s member historically black colleges and universities (HBCUs) and launch professional careers. UNCF is committed to closing the educational attainment gap by increasing postsecondary access and success for student groups, particularly low-income and first-generation students.

Primary Responsibilities and Duties

Level 1

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities.

Qualifications

EDUCATION AND EXPERIENCE

Bachelor’s degree from a four year college or University preferred in Information Systems, Computer Science or a related technical field and/or 3-4 years of experience in service/helpdesk IT role.

Technical Skills:

Proficient with Windows Operating Systems

Knowledgeable with Apple iOS and Apple products

Proficient in Microsoft Office Suite, O365

Knowledge of Virtual Desktop Environments (VDI/WVD)

General knowledge of Azure, Azure AD, Intune/

General knowledge of networking

General knowledge of Security (network and desktop)

Computer and mobile device setup

Basic Active Directory administration

Skills in setup and diagnosing of peripherals such as printers

Knowledge of audio/video conferencing technology

Ability to provide remote support (TeamViwever/Ultraviewer)

General knowledge of online meeting platforms (Teams, Zoom, etc.) and supporting devices

Certificates, Licenses, Registrations:

A+, Security+, Network+, MCSA (some or all desired)

Other Skills, Knowledge, and Abilities:

Salary Range: $67,500.00 To $76,200.00 per year (Salary is commensurate with experience.) This is a hybrid position: 4 days in-person, 1-day remote work schedule, located in UNCF’s Washington DC Headquarters building.

Background checks required.