Operations Manager II in New Orleans, Louisiana at DAUGHTERS OF CHARITY SERVICES OF NEW ORLEANS

JOB DESCRIPTION

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Position: Operations Manager II - Optometry

Reports to: Optometry Operations Manager III

Department: Optometry

Status: Full-time

Classification: Permanent

EEO Code: Professional

DCHC CORE VALUES:

• Service of the Poor – Employee demonstrates generosity of spirit, especially for persons most in need
• Reverence – Employee demonstrates respect and compassion for the dignity and diversity of life
• Integrity – Employee inspires trust through personal leadership
• Wisdom – Employee integrates excellence and stewardship into execution of job duties
• Creativity – Employee demonstrates courageous innovation
• Dedication – Employee affirms the hope and joy of the DCHC mission

GENERAL JOB DESCRIPTION

Directs day to day operations of designated Clinic site(s) and special projects as directed. This includes full operational oversight of the optometry clinic, routine eye care services, and the optical dispensary. Follows standards, policies and procedures of DCHC and specified certifying/accrediting bodies. Serves as a member of the Management Team.

DUTIES & RESPONSIBILITES

• Manages systems and relationships to ensure quality care, safety, regulatory compliance and patient satisfaction.
• Resolves any work flow issues, and provides continuous quality improvement of services and staff competency to ensure smooth transitions between the exam lanes and the optical retail floor.
• Supervise 2-4 providers and up to 20 total support associates. This includes optometrists, opticians, optometric technicians, and front desk scheduling staff.
• Optical Dispensary & Inventory Management: Oversees frame board management, contact lens inventory, optical supplies, and lab vendor relationships to ensure profitability and high-quality optical products.
• Optometric Revenue Cycle: Manages complex dual-billing processes for both medical insurance (e.g., Medicare, Medicaid) and routine vision plans (e.g., VSP, EyeMed). Ensures accurate coding for eye exams, materials, and specialized optometric testing.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Evaluates performance of assigned personnel. Coordinates with the Optometrist/and or Chief Medical Officer to assure initial and ongoing competency checks are performed. Collaborates with Optometry Technician, and any other Team Member that provides any type of patient care.
• Determines appropriate staffing levels and interviews, hires, on boards, conducts performance reviews and works with Human Resources on progressive discipline of employees.
• Collaborates with all members of Executive Leadership to achieve organizational goals and objectives.
• Involved in planning, implementing, evaluating, and marketing services, specifically focusing on patient retention for annual eye exams and optical sales growth.
• Monitors and distributes, weekly and monthly ad hoc operating reports according to deadline, including key optometric metrics like: Daily Patient Volume , Revenue per Exam, Glasses Outsourced, Glasses Made in-house, Patient No Show Rate, and Patient Rescheduling Capture Percentage at all relevant Optometry sites
• Serves as site primary point of contact for overall patient satisfaction; works to resolve issues and improve service excellence.
• Understands and effectively utilizes the Electronic Health Record, and appropriate report writing functions. Assures designated staff is trained in patient registration and scheduling components while assuring all direct reports are competent in all other EMR applications, including specialized optometry modules and practice management software.
• Ensures that the clinic follows federal and state regulations. (HIPAA, OSHA, CLIA, Medicare, HRSA, etc.) as well as state optometry board guidelines.
• Equipment Maintenance: Ensures proper care, calibration, and maintenance of specialized eye care equipment (e.g., OCT, visual field analyzers, slit lamps, and phoropters).
• Attends or conducts clinic staff meetings; participates in provider CQI, and organizational meetings as needed.
• Works in collaboration with Executive Leadership to develop and implement policy and procedures for the operations of the designated site.
• Assists with the development and fostering of effective collaboration between clinical departments, divisions, medical staff leadership, and other affiliated services to ensure an integrated approach to providing services.
• Accepts supervision, feedback, and continuing education programs as requested.
• Attends training for billing services as required and assures that staff receives training to maintain adequate knowledge of billing.
• Assists in documentation of incidents and untoward events and understand and participates in safety programs and disaster drills.
• Complete payroll for direct reports in a timely fashion.
• Knowledgeable of and applies he Vision and Mission of Depaul Community Health.
• Knowledgeable of patient rights and responsibilities and accepts responsibility for implementation of same; Maintains and assures patient confidentiality.
• Manages the physical technology infrastructure.
• Assist with growth through business planning and special projects.

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PHYSICAL DEMANDS

Work day is normally involving at least 40% of lifting, twisting, standing, bending and some activities that involve walking will be required to be performed. The associate will be required to travel from multiple health clinic sites and must be required to work flexible hours to accommodate needs of various sites and community events. Supervision of multiple clinic sites may be applicable. A Louisiana driver’s license is required.

WORK ENVIRONMENT

The work environment is normally performed in a health clinic with a normal/comfortable temperature setting. The associate will be provided DSCNO equipment (computer, laptop, cell phone, etc.) to perform necessary duties for the position. The majority of the work setting is sedentary.

MINIMUM QUALIFICATIONS

• Bachelor’s degree from an accredited university in Business Administration/Healthcare Management.
• Four years of managing clinic operations in a healthcare setting, in lieu of or may substitute for the Bachelor’s degree.
• Demonstrated experience in healthcare revenue cycle management, specifically including vision plan and medical billing, coding, and denial management.

PREFERRED QUALIFICATIONS

• Experienced in working in community health centers/Federally Qualified Health Centers settings.
• Prior clinical or operational management experience heavily focused in optometry, ophthalmology, or optical retail.
• Familiarity with optical dispensary operations, lens/frame vendor management, and specialized optometric EHR systems.
• ABO (American Board of Opticianry) certification or CPOT (Certified Paraoptometric Technician) designation is a plus