Education and Career Navigator in New Haven, Connecticut at Integrated Refugee and Immigrant Services
NewSalary: $27.81/hr
Integrated Refugee and Immigrant Services
New Haven, Connecticut, 06510, United States
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Job Description
Education and Career NavigatorIRIS is a dynamic immigrant services agency. We serve people from all over the world who are starting new lives in Connecticut and are on the path to self-sufficiency. IRIS’s mission is to welcome refugees and other immigrants, help them rebuild their lives, pursue their dreams, and contribute to the vitality of their communities. We envision a society where all immigrants are valued, respected, and able to thrive.Are you passionate about helping immigrants and refugees achieve their education and career goals?IRIS (Integrated Refugee & Immigrant Services) is seeking a collaborative, organized, and mission-driven Education and Career Navigator to support participants enrolled in the IRIS Advancement Pathways (IAP) Program.ABOUT THE ROLE The Education and Career Navigator supports participants in the IRIS Advancement Pathways program by helping low-income, limited English proficient adults move toward education, training, employment, and self-sufficiency goals.This position is part of the IRIS Advancement Pathways team and works closely with the IAP Program Manager, Workforce Navigator, Intake, Data and Referral Specialist, ESOL instructors, adult education partners, workforce partners, and community providers.The Navigator helps participants understand their options, identify barriers, connect to appropriate services, and follow through on their Self-Sufficiency Plans. The role is focused on education and training navigation, service-plan follow-up, referral coordination, participant engagement, workshops, documentation, and helping clients move through a connected pathway from English learning and basic skills toward training, employment, career advancement, and long-term self-sufficiency.This role complements the Workforce Navigator position by strengthening the education, training, referral, and follow-up components of IAP, while also supporting job readiness and employment-related goals when appropriate.
WHAT YOU'LL BRING TO THE ROLE We are looking for someone who is passionate about empowering immigrants and refugees through education and workforce pathways and who brings:
- A commitment to immigrant integration, adult education, workforce development, and economic mobility.Strong relationship-building skills and the ability to effectively engage participants, staff, and community partners.Experience supporting individuals from diverse cultural and linguistic backgrounds.Strong organizational skills and the ability to manage multiple participants' needs while maintaining accurate documentation.Excellent verbal and written communication skills.The ability to work both independently and collaboratively within a team environment.A commitment to anti-racism, cultural humility, trauma-informed practices, and IRIS's mission.
- Bachelor's degree in Human Services, Social Work, Education, Workforce Development, Counseling, Public Administration, or a related field preferred.Minimum of 2-3 years of experience in case management, adult education, workforce development, immigrant and refugee services, social services, community navigation, or a related field preferred.Experience working with refugees, immigrants, limited English proficient adults, or culturally diverse communities strongly preferred.Knowledge of adult education, ESOL programs, workforce development systems, vocational training programs, credential evaluation processes, or community college pathways preferred.Experience facilitating workshops, trainings, or group sessions preferred.Comfort using Microsoft Office, spreadsheets, case management databases, online learning platforms, and digital communication tools.Bilingual or multilingual abilities preferred.
- Support participants in developing, understanding, and following through on their Self-Sufficiency Plans.Help participants identify short-term and long-term goals related to English learning, adult education, training, employment, career advancement, and self-sufficiency.Maintain regular contact with assigned participants to support progress, identify emerging needs, and help remove barriers.Work with participants to break larger goals into practical next steps and timelines.Coordinate with the IAP Program Manager and Workforce Navigator to ensure participants receive the right combination of education, employment, and support services.
- Help participants access ESOL, adult education, GED, digital literacy, vocational training, certification programs, credential evaluation referrals, community college pathways, and other education or training opportunities.Support participants with applications, enrollment steps, documentation, placement testing, orientation, and follow-up with education or training providers.Help internationally trained participants understand and access possible next steps related to credential evaluation, re-training, career transition, or alternative pathways such as online learning using the Upwardly Global platform.Track participant engagement, attendance, progress, and outcomes related to education and training activities.Build working relationships with adult education providers, training programs, community colleges, and other education partners.
- Provide individual and group support related to resume development, job applications, interview preparation, workplace expectations, digital job search tools, and professional communication.Facilitate or co-facilitate job readiness, financial literacy, and career pathway workshops.Support participants who are preparing to enter the workforce or move from education/training into employment.Coordinate with the Workforce Navigator on participants who need job placement, employer connections, retention support, or job upgrading.Help participants understand how education, training, English language development, and employment goals connect to longer-term economic mobility.
- Identify barriers that affect participants’ ability to engage in education, training, employment, or program services.Coordinate referrals to internal and external supports, including transportation, childcare, food assistance, housing resources, public benefits navigation, financial literacy, health and wellness supports, and other community services.Follow up on referrals to determine whether participants were able to access services and whether additional support is needed.Communicate with partners and providers to support warm handoffs and reduce gaps in service.Document referral outcomes and participant progress in required systems.
- Support participant engagement through regular check-ins, reminders, group sessions, workshops, and follow-up communication.Help develop and maintain workshop materials related to education pathways, job readiness, financial literacy, digital skills, and community navigation.Support group activities that help participants build confidence, understand U.S. systems, and take practical steps toward their goals.Assist with outreach and program events that support enrollment, retention, and participant success.
- Maintain accurate and timely case notes, service records, referrals, Self-Sufficiency Plan updates, workshop participation records, and outcome documentation.Have a full understanding of the grant requirements, parameters, and benchmarks.Enter participant services, goals, referrals, follow-up activities, education activities, and outcomes in ClientTrack and other required tracking systems.Support preparation of data and documentation needed for program reporting, quality assurance, and contract compliance.Ensure participant information is handled in accordance with confidentiality, data security, and program requirements.
- Participate in team meetings, case coordination, supervision, and program planning.Provide updates on participant progress, barriers, referrals, and service needs.Coordinate closely with the IAP team members, employment staff, and other IRIS programs.Contribute to workflow development, continuous program improvement, and the strengthening of IAP systems.Represent IAP with community partners as assigned.
- Frequent interaction with participants, community partners, educational institutions, and workforce development providers.Ability to conduct workshops, meetings, orientations, and participant activities that may require extended periods of standing and movement.Ability to travel locally for participant meetings, partner meetings, outreach activities, workshops, and community-based service delivery.Ability to work effectively in office, virtual, and community settings while maintaining participant engagement and service quality.
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Job Location
New Haven, Connecticut, 06510, United States
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