Barista in Acworth, Georgia at Holbrook Life Management LLC

The Barista supports Zinnia Cafe and the Holbrook food and beverage experience by providing prompt, accurate and gracious service, consistent beverage quality and a clean, organized cafe environment. This position is expected to represent Holbrook hospitality at a high level by creating a warm, polished and professional dining experience for residents, families, guests and team members.

Act with integrity, professionalism and knowledge to promote Holbrook culture, values and Inspiring Wonder service standards.

• Prepare and serve coffee, espresso beverages, teas, refreshers, retail food items and cafe products according to approved recipes, brand standards and presentation expectations.

• Support the We Proudly Serve Starbucks program by maintaining product consistency, proper merchandising, recipe adherence and cafe cleanliness.

• Use TOAST accurately for order entry, payment processing, item modifiers, resident charges and applicable account procedures.

• Maintain a calm, welcoming demeanor during high volume periods while keeping speed, accuracy and service recovery at a high level.

• Stock coffee, tea, paper products, retail items and grab-and-go items; communicate shortages, quality issues or ordering needs to leadership promptly.

• Follow food safety, sanitation, handwashing, allergen awareness, temperature control and cleaning standards at all times.

• Maintain clean equipment, counters, display areas, condiment stations, storage areas and guest-facing spaces throughout the shift.

• Engage residents and guests by name when possible, anticipate needs and communicate concerns or feedback to leadership.

• Complete assigned opening, closing and side work duties fully before leaving the shift.

QUALIFICATIONS

• High school diploma or equivalent preferred.

• Prior coffee, cafe, restaurant or hospitality experience preferred.

• POS experience preferred; TOAST experience a plus.

• Ability to read, write, speak and understand English effectively.

• Strong customer service mindset with a polished, professional and resident-first approach.

• Ability to work quickly while maintaining accuracy, cleanliness and attention to detail.

• Food Handler or ServSafe certification preferred or required as directed by local regulation.

• Ability to work flexible hours including mornings, evenings, weekends and holidays

COMPETENCIES

• Building Trust

• Collaboration

• Communication

• Delivering Results

• Problem Solving

• Taking Initiative

• Service to Others / Customer Focus

• Personal Accountability

PHYSICAL DEMANDS/REQUIREMENTS

• Must be able to walk, sit, stand, reach, bend and stoop frequently.

• Must be able to lift, carry, push and pull up to 50 lbs. as business needs require.

• Must be able to work flexible schedules, including days, evenings, weekends and holidays as business needs dictate.