Automotive Pre-Owned Sales Consultant - Lexus Raleigh in Raleigh, North Carolina at Hol-Dav Inc

Johnson Lexus of Raleigh is looking for a motivated, personable Pre-Owned Sales Consultant to join our team.

Our pre-owned inventory gives customers the opportunity to choose from a wide variety of makes, models, price points, and ownership options, including Lexus Certified Pre-Owned vehicles. That means our Pre-Owned Sales Consultants need to be curious, adaptable, and ready to become knowledgeable about much more than a single product line.

You don't need years of automotive experience to build a successful career in automotive sales. What matters most is your ability to connect with people, understand what they're looking for, earn their trust, follow through, and consistently put in the work required to build your business.

As a Pre-Owned Sales Consultant, you'll guide customers through the vehicle-buying experience from their first conversation through delivery and beyond.

You'll:

• Welcome customers and create a professional, comfortable, and engaging sales experience.
• Ask thoughtful questions to understand each customer's needs, preferences, lifestyle, and budget.
• Help customers explore our diverse selection of pre-owned vehicles.
• Develop strong working knowledge of available inventory across multiple makes and models.
• Present vehicle features, technology, condition, history, and ownership benefits accurately and professionally.
• Explain Lexus Certified Pre-Owned vehicles and program benefits when applicable.
• Conduct professional and informative test drives.
• Assist customers in evaluating purchase, financing, and trade-in options.
• Prepare and present pricing proposals in accordance with dealership guidelines.
• Partner with Sales Management and Finance to help customers move smoothly through the purchase process.
• Respond promptly to internet leads, phone inquiries, and other prospective customers.
• Maintain consistent follow-up with prospective and existing customers by phone, email, text, and other approved channels.
• Accurately maintain customer information and sales activity in the dealership's CRM system.
• Build repeat and referral business through strong relationships and consistent follow-through.
• Stay current on available inventory, incoming vehicles, manufacturer programs, warranties, and competitive products.
• Complete required dealership and manufacturer training.
• Conduct professional vehicle deliveries and ensure customers understand the features and technology of their vehicle.
• Introduce customers to our Service team and help establish a relationship that continues beyond the sale.

We're looking for people who are motivated, coachable, relationship-oriented, and comfortable being accountable for their own results.

Successful candidates should bring:

• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication.
• The ability to listen, ask good questions, and establish trust.
• A polished, professional, and customer-focused approach.
• Strong organization and consistent follow-through.
• The curiosity and initiative to learn a constantly changing pre-owned inventory.
• Comfort with technology and the ability to learn dealership CRM and sales systems.
• The ability to manage multiple customers, leads, appointments, and priorities.
• A strong work ethic and willingness to consistently prospect, follow up, and develop new business.
• The ability to work independently while contributing to a team environment.
• A valid driver's license and driving record acceptable under Company standards.
• Flexibility to work a retail automotive schedule, including Saturdays as required.

Previous automotive sales experience is welcome, but it isn't the only path to success. Experience in hospitality, retail, customer service, relationship-based sales, or another performance-driven environment can translate extremely well into automotive sales.

Successful Pre-Owned Sales Consultants understand that the work behind the sale matters just as much as the sale itself.

That means consistently:

• Following up with customers and managing leads.
• Generating appointments and prospecting for new business.
• Maintaining accurate and timely CRM records.
• Staying knowledgeable about an ever-changing inventory.
• Delivering an exceptional customer experience.
• Building repeat and referral business.
• Meeting individual sales and performance objectives.
• Demonstrating professionalism, teamwork, and reliable attendance.

Lexus is known for craftsmanship, quality, attention to detail, and an elevated ownership experience, and we bring those same expectations to our pre-owned business.

Our Pre-Owned Sales Consultants have the opportunity to work with a broad selection of vehicles while delivering the level of professionalism and customer care associated with Johnson Lexus of Raleigh.

You'll develop valuable product knowledge across multiple brands, build relationships with customers at different stages of their vehicle ownership journey, and have the opportunity to create a book of repeat and referral business over time.

As part of Johnson Automotive, you'll also join an established automotive organization that values performance, professionalism, teamwork, customer relationships, and continued development.

Automotive sales offers significant earning potential for people who are willing to learn, consistently follow the sales process, develop relationships, and build their own business.

In pre-owned sales, inventory is always changing and so are the opportunities. Success comes from knowing what's available, responding quickly, following up consistently, creating great customer experiences, and making the most of every opportunity.

Bring the personality, work ethic, and drive. We'll give you the opportunity to build something with them.

• Paid Holidays
• Paid Time Off
• 401(k) with Company Match
• Employee Referral Program
• Employee Discounts

Benefits following 60 days of employment include:

• Medical, Dental, and Vision Insurance
• Employer-Paid and Voluntary Life Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness, and Hospital Insurance
• Healthcare and Dependent Care Savings Accounts
• Employee Assistance Program
• Pet Insurance, Will Preparation Services, and Travel Assistance

Ready to turn great conversations into a rewarding career? Apply today and join the Pre-Owned Sales team at Johnson Lexus of Raleigh.

Johnson Lexus of Raleigh and Johnson Automotive participate in E-Verify and are Equal Opportunity Employers. We consider qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

Safety Matters: All employment offers are contingent upon satisfactory completion of a Background Check, Drug Test, and Motor Vehicle Report.

TAG1=SALES