Customer Service Representative (Activation and Invoicing) in at SupportNinja
Job Description
Work Setup: Remote
Start Date: ASAP
Equipment Provision: Company Provided
Schedule: Standard M-F shifting schedule
Job Summary: The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.
What are the Responsibility for a Customer Service Representative?
Respond promptly and professionally to customer inquiries via phone, email, or chat
Provide accurate information about products and services to customers
Resolve customer issues in a timely and efficient manner
Follow up with customers to ensure that their issues have been resolved to their satisfaction
Properly and accurately document customer interactions in the organization’s CRM
Adhere to company policies and procedures
Meet or exceed performance targets for related KPIs
Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collaborate with other departments as needed
Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
Perform other duties as assigned
What are the required qualifications for a Customer Service Representative?
At least 3 months of customer service experience or equivalent
Preferred experience in registration, activation, invoicing, and subscription management.
Average communication skills, both verbal and written
Knowledge and experience with a CRM preferred
Proficient in using computers and various software applications
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
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