Warranty Coordinator in The Woodlands, Texas at Signorelli Company

The Warranty Coordinator is the corporate office support for the construction team regarding all warranty requests and quality assurance walks. This position will receive and process all warranty requests in accordance to the warranty manual and process. The Warranty Coordinator will assist the Quality Assurance Department in scheduling all scheduled walks for the Construction Team.

ESSENTIAL JOB RESPONSIBILITIES:

• Tracks all submitted warranty requests in Newstar Enterprise software.
• Distribute warranty tickets to Construction Managers.
• Receive signed off calls from construction managers and ensure that all required documentation is included and input in the system for tracking.
• Monitor and intercede on the progress and completion of all repairs by trade partners and assigned personnel.
• Participates in root-cause analysis of issues and sends recommendations to the manager.
• Facilitate a timely response, execution, and completion of all customer issues.
• Track responsible parties and notify management team of widespread issues.
• Provide leadership with regular updates on escalated issues.
• Maintain warranty files with consistency and completeness.
• Conducts all business in a professional and ethical manner to create raving fans.
• Follows up with homeowners to ensure concerns were addressed in a timely and professional manner, escalating to management as necessary.
• Assists in scheduling warranty work between homeowners, construction manager, and subcontractors as required.
• Schedule Quality Assurance walks for Quality Assurance team.
• Remain in compliance with the Company's policies and procedures.
• Responsible for the presentation of a professional image.
• Establish and maintain positive internal and external customer relationships.
• Evaluate customer service reports for product improvements and customer satisfaction perception.
• Perform other duties as needed or assigned.

EXPERIENCE & SKILLS:

• 3+ years of experience in residential warranty, customer service, construction operations, or a related field
• Experience coordinating repairs, managing service requests, and working with homeowners and trade partners preferred
• Experience analyzing reports and tracking performance metrics preferred
• Ability to work effectively with homeowners, trade partners, CMTs, CMs, and Area Managers
• Strong follow-through and attention to detail
• Positive attitude and the desire to work in a team environment.
• Ability to identify issues, recommend solutions, and drive timely resolution
• Proficiency with reporting tools, service systems, and Microsoft Office applications
• Highly proficient in Microsoft applications (Excel, PowerPoint, Word).
• Experience in Newstar Enterprise software is a plus.

CORE VALUES

• Integrity: Do the right thing, always. Corporate sustainability can only be achieved through trust and integrity.
• Growth: Strive to do more. There is no growth in your comfort zone and no comfort in your growth zone.
• Innovation: Think differently. Innovation is the ability to see change as an opportunity, not a threat.
• Vision: A strong team turns a vision into reality. We focus not on where we are, but where we are headed.
• Excellence: Excellence is not a skill, it’s an attitude. We are what we repeatedly do. It is not an act, but a habit.

This job description is not meant to be an “all-inclusive” list of the duties and responsibilities of this job. First America Homes reserves the right to change or modify job duties as necessary based on business necessity.