Business Services Specialist in Benton, Kentucky at Community Financial Services Bank

Business Services Specialist
Job Category: General
Requisition Number: BUSIN001286
Posted: August 5, 2026
Full-Time
Benton, KY 42025, USA

The purpose of this role is to support the growth and success of CFSB’s business relationships by helping clients implement, understand, and effectively use business banking products and services. This position provides responsive client support and education, identifies opportunities to connect clients with additional financial solutions, and ensures requests, documentation, and account maintenance are completed accurately and promptly.

-Partner with commercial lenders on commercial relationships and client calls
-Be trained and engaged in listening for loan opportunities to refer to lenders
-Perform support, installation, and training client calls to new and existing clients
-Cross-sell additional products & services
- Active member of a markets Business Advisory Team to meet with prospective clients on-site to discuss needs.
-Process referral requests and maintain a timely call back response time for Business Services request
-Active engagement in Community and non- profit organizations
-Process and setup calls for implementation of business services product lines
-Train, engage and support all existing clients utilizing our business services product lines
-Coordinate and Host educational opportunities for Business clients on quarterly basis
-Complete Merchant Information packets for Banc card, assist Banc card representative in installation of merchant equipment, and be a support line for merchants.
-Complete Remote Deposit, Cash Management, Positive Pay, and Courier contracts in a timely manner
-Build, setup, maintenance and complete paperwork for all new and existing ICS/CDARS accounts.
-Complete conference calls between client and Elan for support
-Complete Business Wire Requests and Credit Card Payments
-Complete New and Maintenance Business Account Request
-Complete all tasks and trainings before deadlines
-Learn and comply with all established CFSB policies, procedures, and standards
-Perform other duties as requested by Team Leader

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