Accounts Receivable Specialist in Green Bay, Wisconsin at BAYCOM INC

What You'll Do

As an Accounts Receivable Specialist, you'll be responsible for maintaining accurate customer billing records while providing exceptional support to both internal teams and external customers. Responsibilities include:

• Prepare and process accurate customer invoices for projects, service work, service agreements, and preventative maintenance.
• Maintain customer account information, including billing contacts, shipping locations, tax details, and invoicing requirements.
• Monitor accounts receivable and partner with customers and internal teams to resolve outstanding balances and billing issues.
• Administer customer billing portals to ensure invoices and supporting documentation are submitted accurately and on time.
• Generate customer statements and support accounts receivable reporting and collection activities.
• Serve as the primary point of contact for billing inquiries from customers, Sales, Project Management, Service, and Operations.
• Maintain customer and supplier portal information, including iSupplier and customer-specific procurement portals.
• Ensure billing records are accurate, organized, and compliant with company procedures.
• Collaborate across departments to resolve invoicing discrepancies, purchase order issues, change orders, and payment delays.
• Identify and implement process improvements that enhance billing accuracy, cash flow, and the overall customer experience.
• Collaborate with the Finance team to complete month-end closing activities and ensure timely and accurate reporting.

What You Bring

• High school diploma or equivalent required; Associate degree in Accounting, Business, or a related field preferred.
• Previous experience in billing, accounts receivable, accounting, or administrative support preferred.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time management skills.
• Ability to manage multiple priorities while meeting deadlines.
• Strong communication and customer service skills.
• Proficiency in Microsoft Office, particularly Excel.
• Experience working with ERP systems or customer billing portals is a plus.