Patient Access Representative ER in Odessa, Texas at Medical Center Hospital

Position Summary:
This position conducts registration and obtains financial reimbursement for all
patients accessing services at Medical Center Health System facilities or clinics.
Reviews all account information to optimize collection efforts and system
recording events to expedite reimbursement and compliance; resolves issues as
they arise to promote point of service decisions. Performs financial counseling
when appropriate. Explains and obtains signatures on legal forms and
registration materials.

Qualifications:
Education:
High School diploma or equivalent required upon hire or transfer to the
department
Training and Experience:
Prior experience in medical field is preferred. (Knowledge of but not
limited to admitting/registration process, customer service, receivables
management, credit and collection laws, billing forms, medical billing
regulations, insurance benefit calculations, HMO/PPO contracts, third
party funding resources.)

Job Knowledge:
Required:
Requires strong organizational abilities, proficiency in Professional
Customer Service, oral and written communications, accurate and efficient
keyboarding with strong competencies in the use of common office
software applications. Ability to maintain calm temperament under fast
paced and/or stressful working conditions. Requires effective teamwork
skills and the ability to meet deadlines and productivity standards.
Preferred:
Previous cash collections experience is preferred. Prior insurance
knowledge preferred. Prior experience related to financial or medical
background preferred.

Unusual Physical Demands and Working Conditions:
OE - Typical Office Environment: (Accountant, Administrative Assistant,
Consultant, Program Manager)
• Requires extensive sitting with periodic standing and walking.
• May be required to lift up to 20 pounds.
• Requires significant use of personal computers, phone and general office
equipment.
• Needs adequate visual acuity, ability to grasp and handle objects.
• Needs ability to communicate effectively through reading, writing, and
speaking in person or on telephone.
• May require off-site travel.