Compliance & Quality Team Assistant in Sheboygan Falls, Wisconsin at SHARON S RICHARDSON HOSPICE
NewIndustry: Healthcare / Health ServicesJob Function: Admin/Clerical/Secretarial
SHARON S RICHARDSON HOSPICE
Sheboygan Falls, Wisconsin, 53085, United States
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Job Description
POSITION: Compliance & Quality Team Assistant
REPORTS TO: Director of Clinical Operations, Compliance, & Quality
LOCATION: Sheboygan Falls, WI
POSITION SUMMARY
The Compliance & Quality Team Assistant supports operations, compliance, and quality initiatives through audits, reporting, documentation, survey readiness, CMS/HOPE submissions, and administrative coordination. This role helps ensure accurate records, timely follow-up, operational efficiency, and confidential support to clinical leaders and team members.
ESSENTIAL DUTIES
- Conducts routine audits focusing on clinical documentation and compliance, ensuring attention to detail and completion within established deadlines.
- Monitors and documents follow up actions related to each audit and audit type.
- Prepares reports and documentation utilizing Word, Excel, and/or PowerPoint, as directed.
- Execute scheduled HOPE reviews and uploads data to CMS iQIES, promptly notifying the supervisor of any discrepancies or delays.
- Provides support to clinical leaders as needed.
- Assists the Director of Clinical Operations, Quality, and Compliance with incident reporting documentation and analysis.
- Delivers analytical and administrative assistance.
- Coordinates and delegates tasks to ensure adequate inventory of forms is maintained.
- Participates in policy and procedure review in conjunction with managers and directors.
- Updates and disseminate census and caseload tracking information as required.
- Offers administrative assistance to the Interdisciplinary Team (IDT), including maintaining meeting logs and preparing meeting reports.
- Processes medical record requests efficiently, accurately, and in accordance with the law.
- Supports intake/admissions manager with clerical and administrative intake processes and tasks.
- Assists the Director of Clinical Operations, Compliance and Quality in uploading monthly quality data to survey vendors.
- Supports HOPE quality assessment preparation and helps develop and review policies and procedures.
- Reviews operational efficiencies to look for improvements.
- Reviews audit request correspondence and communicate relevant information to the Director of Clinical Operations, Quality, and Compliance.
- Maintains documentation of all quality activities and reports in accordance with organizational policy; prepares quality reports for Board presentations.
- Manages calendar scheduling for joint visits.
- Provides coverage and assistance during team assistant absences.
- Actively participates in SSRCH-provided educational sessions and employee meetings.
- Plays a key role in survey readiness and preparation
- Coordinates and completes annual testing requirements for clinical staff (N95 Fit Testing)
WORKING CONDITIONS
- Physical Requirements: Frequent ambulation; bending, lifting, twisting, pushing, and pulling. Climb up and down stairs; able to sit for extended periods of time; manual dexterity to operate computer and other office equipment.
- Mental Requirements: Read, speak, write, and understand English; cognitive ability to add, subtract, multiply, divide and ability to work independently with indirect supervision.
- Working/Environmental Conditions: Fast-paced changing environment, with multiple directives from several disciplines.
- Machines, Equipment, Tools Used: Telephone, Computer, Printer, Fax, Scanner, Laminator, Automobile
- Exposures: Reasonably anticipated exposure to hazardous equipment, assorted chemicals, gases/vapors and other pollutants as in a normal office environment. Possible exposure to patient pets.
PROFESSIONAL QUALIFICATIONS
PROFESSIONAL QUALIFICATIONS
- High school diploma or equivalent required; associate degree in healthcare administration, business administration, or related field preferred.
- Minimum of 3–5 years of related administrative, healthcare, compliance, quality, or clinical office experience preferred.
- Prior hospice, home health, long-term care, or healthcare experience preferred.
- Knowledge of medical terminology, hospice philosophy of care, and clinical documentation standards preferred.
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and electronic documentation systems required.
- Strong attention to detail with the ability to complete audits, reports, tracking logs, and follow-up tasks accurately and timely.
- Ability to maintain confidentiality and handle sensitive patient, employee, and organizational information with professionalism.
- Strong organizational skills with the ability to prioritize multiple tasks, meet deadlines, and adapt in a fast-paced environment.
- Excellent verbal, written, and interpersonal communication skills.
- Ability to work independently with indirect supervision and collaborate effectively with clinical leaders, interdisciplinary team members, and administrative staff.
- Critical thinking and problem-solving skills, including the ability to identify process improvement opportunities.
- Ability to operate standard office equipment and learn job-specific technology platforms, including CMS/iQIES and quality reporting systems.
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Job Location
Sheboygan Falls, Wisconsin, 53085, United States
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