Dual General Manager in Chicago, Illinois at Hampton Inn Chicago Downtown - Magnificent Mile

Summary:

The Dual General Manager manages the overall operation of two or more hotels by maintaining established cost and quality standards, maximizing profits, developing and retaining employees, and exceeding guest expectations.

Duties & Responsibilities:

• Be the model and example for maintaining a friendly, attentive, and service oriented demeanor in all interactions with guests and hotel staff
• Keep open communication between leaders within the hotel staff and work to develop a high-quality staff that is aligned with the high level of guest service that is expected
• Manage financials, P&L, and payroll accurately to maintain profitability
• Ensure compliance with local and state requirements for licensing and permits
• Maintain security and safety systems within the property and ensure that proper inspections and maintenance are attended to
• Drive property-wide improvements within staff training and development to ensure top quality guest services and drive consistent guest returns
• Maintain a professional working relationship and open lines of communication with managers, employees, and other departments
• Communicate ideas, development goals, and tasks to team members effectively to maintain timely follow ups to delegated tasks
• Keep a proactive view of issues within the property and be attentive in arriving at a solution before the disruption of the hotel functions occurs
• Analyze data and information from multiple sources to arrive at solutions that will be beneficial to the business
• Receive concerns and issues from hotel guests and staff in an attentive professionally focused manner

Qualifications:

• 5+ years’ experience in progressive hotel roles.
• Previous GM/AGM experience preferred.
• Bachelor’s degree from an accredited university in Hotel Management, Business Admin, or similar field is preferred
• Strong management skills of large teams.
• Developed time management skills.
• Ability to lift up to 40 lbs. with or without reasonable accommodation.

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available