Patient Service Representative - Billing in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Service Representative - Billing based in the United States.

This role is a key part of a patient-facing clinical operations environment, serving as the primary connection point between patients, care teams, and the healthcare system. With a strong focus on billing support, you will help patients navigate insurance coverage, understand financial responsibilities, and resolve billing-related questions with clarity and empathy. You will act as a trusted guide throughout the patient journey, ensuring seamless communication and a positive service experience. The role combines customer support, healthcare administration, and billing operations in a fast-paced, mission-driven setting. You will collaborate closely with clinical and operational teams to ensure accurate information flow and timely resolution of issues. This position is fully remote and offers the opportunity to directly improve access to care and patient satisfaction in women’s health.

• Serve as the primary point of contact for patients regarding billing inquiries, insurance questions, and payment-related concerns.
• Support patient registration, intake processes, and updates to Electronic Medical Records (EMR/EHR) systems with accuracy and confidentiality.
• Coordinate with clinical and insurance teams to verify coverage, benefits, and financial obligations prior to appointments.
• Manage and resolve patient cases using support platforms such as Zendesk, ensuring timely and professional responses.
• Assist patients in understanding billing statements, payment options, and healthcare-related financial processes.
• Participate in audits and reviews to identify billing discrepancies, trends, and opportunities for process improvement.
• Contribute to cross-functional initiatives aimed at improving patient experience and optimizing billing workflows.
• Ensure compliance with healthcare regulations and strict protection of patient data and PHI.

• 2–5 years of experience in customer service or patient-facing support roles with a strong service orientation.
• 1–2 years of billing experience in a healthcare or related environment (preferred).
• Hands-on experience with Zendesk (minimum 2 years).
• Experience working with EMR systems (Athena preferred) and handling patient records.
• Proficiency with Google Workspace tools for documentation, communication, and coordination.
• Strong verbal and written communication skills with a professional, empathetic approach.
• Ability to work independently in a remote environment with a reliable internet connection and quiet workspace.
• Availability to work Monday to Friday, aligned with CST business hours.

• Competitive hourly compensation of $23/hour (full-time, non-exempt)
• Full remote work environment with provided equipment and home office support
• Health, dental, and vision insurance coverage
• Paid time off and supportive leave policies
• Opportunity to join a high-growth, mission-driven healthcare organization at an early stage
• Collaborative and supportive team culture focused on patient impact
• Structured training and onboarding in healthcare operations and billing systems