Night Auditor in Lakewood Ranch, Florida at Zieg Hospitality Corporation dba EVEN an IHG Hotel Sarasota

The Night Auditor at the EVEN Hotel Sarasota-Lakewood Ranch is responsible for handling guest check-ins and check-outs, managing room assignments, maintaining hotel security, and responding to inquiries and concerns in a friendly and professional manner. This role aims to maximize guest satisfaction by efficiently handling transactions, maintaining accurate records, and following Standard Operating Procedures (SOPs) and Local Standard Operating Procedures (LSOPs).
Here is what you'll do during the typical shift: balance transactions, verify payment accuracy, investigate financial discrepancies, assist hotel management, and support emergency response during emergency situations.
Knowledge & Skills:
-High School Diploma or equivalent experience.
-3 months to 1 year of experience related in front desk, auditing, or a hospitality role preferred.
Skills and Abilities:
- Basic knowledge of front desk operations, hotel services, policies, and procedures, with the ability to learn on the job.
- Familiarity with computer equipment and reservation systems, along with the ability to resolve minor technical issues or know whom to contact for assistance.
- Strong verbal communication skills in English; a second language is preferred.
- Ability to handle cash accurately and perform basic math.