Customer Service Representative in Nesquehoning, Pennsylvania at Westchester Plastics LLC

Responsible for supporting customer accounts through coordination of manufacturing orders, inventory management, scheduling support, and customer communication. This role serves as a primary point of contact between customers and internal teams to ensure accurate order processing, inventory control, and timely information flow.

· Receive manufacturing orders and enter them into the MRP system

· Review customer purchase orders and applicable terms

· Assist with production scheduling activities

· Coordinate with customers to ensure raw materials are available for production runs in a timely manner

· Create and maintain bills of materials within the MRP system

· Coordinate with production and quality personnel to ensure product formulas and inspection plans are received prior to production runs

· Issue inventory transactions in the MRP system and perform required material consumption transactions

· Bill and invoice customer orders as applicable

· Calculate production yields

· Prepare and distribute daily and monthly production reports as required

· Utilize customer MRP systems, such as SAP, when applicable

· Complete customer physical inventories and maintain customer inventory records

· Communicate inventory data and status information to customers as required

· Complete required filing and documentation for customer accounts

· Compile consumption and inventory reporting data

· Perform cycle counts

· Coordinate customer shipment requirements in conjunction with the warehouse team

· Coordinate proper customer material storage within warehouse areas

· Attend and participate in customer meetings, audits, and conference calls as required

· Maintain open communication with customers to ensure timely exchange of scheduling, inventory, and production information

· Perform additional duties as assigned by management

· All employees are responsible for complying with applicable health, safety, and environmental requirements relevant to their role.

Skills & Knowledge:

Experience:

· MRP systems and inventory management principles

· Computer proficiency, including data entry and reporting

· Strong written and verbal communication skills

· Strong interpersonal skills with the ability to interact diplomatically with customers and internal teams

· Time management and organizational skills

· Strong reasoning skills with the ability to analyze data, identify issues, and draw valid conclusions

· Minimum of three years of experience in a manufacturing environment

· Experience supporting customer accounts, inventory, or production coordination

Benefits:

Medical, Denta, Vision, STD, Life, Vacation, Personal Days, 401K.