IQLA- Student Support Clerk in Simi Valley, California at IQLA

Application Deadline: Friday, June 5th, 2026 at 4pm


ABOUT iQ ACADEMY, LOS ANGELES:
iQ Academy, Los Angeles delivers online/virtual home based instruction to K-12 students in California. While our schools do offer some scheduling flexibility, students are still required to complete approximately 4-6 hours of coursework daily and log attendance. We use the K-12, inc. curriculum as the basis for instruction and you will teach via the Engageli platform. Teachers instruct students online daily both synchronously and asynchronously.
HOURS AND SALARY INFORMATION:
Full time Monday-Friday from 8:00am-4:30pm. You are not allowed to have another job during these contracted hours.
Starting Hourly Rate: $22.25/hour

We do participate in CalPERS. Please contact your CalPERS counselor about how employment with iQ Academy, Los Angeles may affect your personal PERS account. Only full time employees are offered health, dental, and vision benefits. Benefits information is only given out upon offer. We do provide training for all programs and we have a great staff to serve as your support system.

Job Description

Job Title: Student Success Clerk

Reports To: Director, Student Engagement

FLSA Status: Non-Exempt

Overview:

Virtual schools are new models in public education. They look both backward to what we know works well in educating children, and forward to see how technology can help us implement these strategies with children. Virtual school staff are part of a pioneering effort. Our team, therefore, need to share the School’s pioneering mission and approach.

Summary:
The Student Success Clerk serves as a important link between the school and families to support student retention and achievement as well as teacher retention. The role involves using early warning indicators to identify at-risk students, collaborating with teachers to implement support strategies, and performing essential clerical duties for both General and Special Education departments.

Essential Duties and Responsibilities:

• Utilize early warning indicators to identify students who are most likely at risk of not successfully completing the year

• Work closely with teacher and administrators to develop systematic strategies and initiatives to identify and support students, and collect data to determine effectiveness of strategies and initiatives

• Review trackers and other reports to identify students who need additional support

• Complete withdrawal audits to inform administration of trends and possible necessary supports to reduce future withdrawals

• Communicate with all withdrawing students/families to ensure student is enrolled in school and ensure proper documentation

• Communicate high expectations and shows an active interest in student’s achievement, establish and maintain a positive rapport with families; communicate regularly with parents and students at risk of not completing the year successfully

• Disseminate necessary student information to stakeholders

• Collaborate with all teams to provide a positive experience for students

• Provide clerical support for General Education administration.

• Provide clerical support for Special Education Department.

• Provide support to Ed Specialists with clerical tasks such as scheduling sessions and following up with IEP signatures.

• Communicate with parents to follow up on missing items such as ISMA’s and Back to School Packets.

• Attend in-person and/or virtual training and professional development as needed to maintain a level of expertise in the field

• Proctor in person state testing as needed

• Other duties as assigned.

Education/Experience:

• Strong organizational skills

• Detail oriented

• Able to balance and complete multiple projects

• Proficient with Microsoft Excel, Word, and Outlook

• Strong Interpersonal and communication skills

• Self-directed but comfortable working as part of a team

• Bachelor’s degree preferred

Certificates and Licenses:

N/A

Competencies:

Adaptability:

Accepts criticism and feedback; Adapts to changes in the work environment; Changes approach or method to best fit the situation; Manages competing demands; Inspires the trust of others; Keeps commitments; Treats people with respect; Upholds organizational values; Works with integrity and ethically.

Communications:

Exhibits good listening and comprehension; Expresses ideas and thoughts in written form; Expresses ideas and thoughts verbally; Keeps others adequately informed; Selects and uses appropriate communication methods.

Dependability:

Commits to doing the best job possible; Follows instructions, responds to management direction; Keeps commitments; Meets attendance and punctuality guidelines; Responds to requests for service and assistance; Takes responsibility for own actions.

Job Knowledge:

Competent in required job skills and knowledge; Displays understanding of how job relates to others; Exhibits ability to learn and apply new skills; Keeps abreast of current developments.

Requires minimal supervision; Uses resources effectively.

Planning & Organization:

Integrates changes smoothly; Plans for additional resources; Prioritizes and plans work activities; Sets goals and objectives; Uses time efficiently; Works in an organized manner.

Quality:

Applies feedback to improve performance; Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Monitors own work to ensure quality.

Use of Technology:

Adapts to new technologies; Demonstrates required skills; Keeps technical skills up to date; Troubleshoots technological problems; Uses technology to increase productivity.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office Suite; and experience using a student information system and/or other types of database software. Experience moderating web meetings for small and large groups.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A flexible schedule is required.

This position is a virtual position working from a home office. Must have ability to travel throughout the school year within and between assigned geographic areas to support students, attend regularly scheduled meetings, proctor state exams and participate in school activities and orientations.

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 15 pounds. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand, walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.

Restrictions on Time Off:

TBD based on the school calendar

* Use of sick time under the California Healthy Workplaces, Healthy Families Act of 2014 may be approved during the above restricted dates

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.