House Manager in Chicago, Illinois at 16 On Center

About Us:

16 On Center Chicago owns and operates several live music venues, third-party production, restaurants, bars, and food halls across Chicago and New York. Join the team of one of the country's leading independent promoters.

Our most effective service to our community comes from a team with a diverse mix of minds, backgrounds, and experiences. 16 On Center actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment, without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic information, neurodiversity, disability, veteran status, or any other characteristic protected by law.

Position Summary

As the House Manager at Moneygun, you are the host of the party, responsible for ensuring our service and hospitality are mentioned amongst the best in the city. This position serves as a direct supervisor and vital resource for the bar, kitchen, and security teams, providing guidance and hands-on assistance whenever necessary. The House Manager is tuned in to our guests and ever-present on the floor during service, using the mission statement and guiding principles as anchors for decision-making and cultivating culture. This role is also directly involved with event and activation curation, working closely with the General Manager, 16 On Center Beverage Director, and shared services team.

Leadership

• You are a standard bearer for the Moneygun brand. You are the host of the party during service. Ensure that all hourly staff exude the same FOH “hospitotally” and swagger that you do.
• Maintain a genuine presence at all times to serve as an example for the rest of the team
• Assist the GM and AGM with executing monthly training sessions to grow the knowledge base and skill set of the service staff
• Maintain clear communication between kitchen, bar prep, security, and FOH staff to prepare for service

Financials

• Support and grow relationships with brands and distributors as partnerships are developed
• Foster partnerships and develop activations in both spaces to drive sales

Operations

• Run good shifts. Lead the team as MOD for 3-5 shifts per week - a combination of opens and closes - completing manager checklists and following up fast to resolve any issues as they arise
• Assist GM and AGM with scheduling, posting with at least two-weeks lead time
• Keep all SOP guides and documents up to date
• Ensure complete and efficient bar opening/closing, with each team member sharing duties equally
• Ensure cleanliness and organization of all FOH and BOH spaces
• Attend weekly manager meetings and see all tasks assigned to completion
• Work directly with predetermined beverage partners to execute various activations (holidays, menu placements, takeovers, etc.)
• Continuously identify opportunities for improvement, assign deadlines, and execute to completion

About You

• 1+ year of experience managing people is required
• Nighttime availability for MOD shifts is required
• Floor service and MOD experience in a bar or restaurant is required
• Passionate about building community within teams and with guests
• Experienced in hiring, training, and developing staff
• Familiarity with Toast POS is a plus but not required
• Ability to stand and walk for extended periods of time
• Ability to lift and carry up to 25–50 lbs as needed
• Comfortable working in a fast-paced, high-volume environment, including late nights and loud settings

• Job Type: Full-time, Exempt
• Compensation: $70,000 - $80,000
• Benefits: Health insurance with employer contribution; voluntary dental, vision, short-term
• disability, accident, and hospital coverage; employer-paid life insurance; voluntary life insurance; 401(k) retirement plan with company match; paid parental leave after 1 year of service; Transit benefits through a pre-tax payroll deduction program; unlimited PTO
• Dining discounts at 16 On Center properties and complimentary or discounted tickets to shows at 16 On Center venues, including Salt Shed, Thalia Hall, SPACE, and Empty Bottle, subject to availability.