Family Support Case Aide in Chicago, Illinois at Casa Central

Under the supervision of the La Posada Director, this position assists in planning, coordinating and directly supervising activities for school-aged children of La Posada. This position also assists with other various day-to-day programming and case management functions, as needed.

Include the following, other duties as assigned:

Program Support

Assists with food/meal distribution when needed. When needed, assists in covering the reception desk and answering phones, greeting visitors, as well as managing any/all other receptionist/case aide duties as assigned. Provides Receptionist coverage, in the absence of the Receptionist/Case Aide. Assists with various day-to-day programming functions, to support La Posada case management staff. Assists in the La Posada clothing boutique (organization and/or coverage) when needed.

In consultation with the Director, as needed, plans and supervises age-appropriate recreational activities for school-aged children of La Posada. Subsequent to Director review and approval, coordinates the Afterschool program’s snacks for children. Is responsible for maintaining the sanitization, cleanliness, and organization of the children’s rooms.

Is responsible for ensuring and facilitating safe socialization and interaction between the children, within the Afterschool program environment.

Other duties as assigned by Director to support program operations.

Participant Care and Service Delivery

Communicates with the assigned case managers about any educational needs or concerns identified during interactions with the children in the afterschool program. Provides child supervision, when needed, during family intakes and enrollments, as well as during scheduled case management meetings and other meetings (or training and workshops) that parents are attending within the program. Provides supervision of children in the Afterschool program and monitors their safety at all times. Assists children with homework and provides tutoring to school-age children, when needed.

Fosters positive and collaborative relationships with parents and actively engages children in positive educational and/or recreational activities. Manages afterschool activities and supervision of the children.

Performance & Quality Management

Nurtures positive and collaborative working relationships with other agency staff as well as outside providers. Incorporates the agency mission, philosophy, and core values into direct daily work and decision-making. Adheres to program and agency policies and procedures.

Cultivates a professional and respectful work environment. Is actively involved and knowledgeable of the agency’s Performance Quality Improvement process. Participates in La Posada and agency committees, attends staff meetings, and professional development training as needed. Participates in regular supervision with the Director. Promptly reports situations that pose a threat to staff, participants, or agency, to the Director, and according to the agency’s Incident/Accident Reporting system.

Administrative Tasks

Completes the monthly Master Report (re: attendance and child supervision tracking, ASQs).

Maintains updated child participant files and proper documentation (e.g. Afterschool program forms, report cards, health checks, etc.) and completes child case notes in the LP database. Compiles other program reports (e.g. referrals, clothing boutique or supplies inventory) as requested by the Director.

Approves time sheets and ensures compliance with agency and funder guidelines.

Accountable for daily activities within the allowable activities approved by the agency.

High School Diploma or GED required and prior experience working with young children is strongly preferred.

Language Skills:

Bilingual in Spanish and English preferred.

Basic computer literacy is required. Must be able to use Microsoft Office applications including Outlook.

Mathematical Skills:

High School or GED level math skills required; must demonstrate the ability to add, subtract, multiply and divide.

Operating Environment and Working Relationships:

Ability to work independently and collaboratively, as indicated. This position interacts regularly with multi-level staff and participants and other staff throughout the agency. Must develop and maintain positive and professional relationships with others. Must demonstrate tact, professional composure and diplomacy when interacting with others.

Decision Making Authority:

Under the guidance of the Director must demonstrate the ability to work independently in executing tasks, utilizing good judgment and sound decision-making; must demonstrate discernment regarding issues or situations which warrant supervisory attention.

People Management:

N/A; this position does not supervise others.

Not eligible for remote work. A personal mobile phone is not required and therefore not eligible for mobile phone reimbursement.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee frequently is required to use hands. Must be able to lift and carry up to 25lbs.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Other:

Must demonstrate patience and good interpersonal skills and communication skills, especially in the context of interactions with children.

Must be able to comprehend oral and written communication and to follow-through on assigned tasks/directives in a timely manner.

Must demonstrate the ability to work effectively under pressure and the ability to establish and maintain harmonious working relationships with others.

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The content of this job description is not intended to be constructed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.