Senior Collections Specialist in Louisville, Kentucky at Transcend Credit Union
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Job Description
Senior Collections Specialist
Transcend Credit Union is seeking an experienced Senior Collections Specialist to join our team. In this role, you will play a critical part in helping members navigate financial challenges while protecting the credit union's assets and supporting our mission of improving each member's financial well-being.
The ideal candidate is service-driven, results-oriented, and knowledgeable in all aspects of consumer collections, including delinquency management, repossessions, bankruptcies, and recovery efforts.
Must successfully complete:
- Criminal background check
- Credit check
- Drug screen
What You'll Do
Collections & Member Assistance
- Manage delinquent loan accounts in accordance with credit union collection policies and procedures.
- Contact members by phone, mail, and other approved communication channels to determine causes of delinquency and establish repayment solutions.
- Work collaboratively with members to create effective workout plans and bring accounts current whenever possible.
- Maintain accurate account records, update system notes, and document collection activities.
- Monitor and control delinquent accounts to minimize losses and maximize recoveries.
- Prepare and coordinate repossession activities and assist with the assignment of approved outside recovery agents.
- Handle warranty cancellations as needed.
- Assist with the management of charged-off accounts and recovery efforts.
Legal & Compliance Support
- File claims, coordinate legal processes, and attend hearings as needed.
- Represent the credit union in depositions and court proceedings when required.
- Maintain working knowledge of bankruptcy proceedings and assist with collection-related bankruptcy matters.
- Ensure all collection practices comply with applicable laws, regulations, and credit union policies.
Reporting & Operational Support
- Track and report recovery activity on a monthly basis.
- Assist in preparing delinquency, charge-off, recovery, and other departmental reports.
- Inform management of unusual collection issues or emerging trends.
- Participate in the Collections and Call Center call queue as needed.
- Maintain current knowledge of credit union products, services, policies, procedures, and regulations.
Service Excellence
Our team is committed to providing service that is:
- Respectful
- Resourceful
- Attentive
- Responsive
- Accurate
- Appreciative
The successful candidate will consistently deliver exceptional service to both internal and external members while fostering positive relationships and maintaining professionalism in every interaction.
Qualifications
- High School Diploma required.
- Five years of progressive experience in Collections in a Financial Institution or equivalent work experience preferred.
- Maintain a consistently positive, helpful attitude with internal and external members. Act with a sense of urgency to resolve issues and provide outstanding service. Must be service driven.
- Ability to abide by Transcend's Service Mission and Promises.
- Present a polished, professional image regarding conduct and appearance.
- Communication and interpersonal skills to effectively work with members and co-workers.
- Ability to proficiently use a personal computer and applicable software employed by the Credit Union.
- Self-motivated; ability to perform at a high level with minimum supervision. Driven by results.
- Comprehensive knowledge of regulations and laws affecting Collections and Lending with emphasis on a strong working knowledge of the Foreclosure, Repossession, and Bankruptcy Code and Legal process.
- Ability to handle multiple and/or changing priorities simultaneously.