Cluster Manager (Central London) in London at UOE Store

About Stamp

Stamp is a fast-growing, award-winning independent retailer offering stationery, gifting, printing and Post Office services across London and the Home Counties.

We're building a significant high-street retail business and believe great retail is delivered by brilliant people, strong leadership and consistently high standards.

We're on a mission to prove that high-street retail still matters – backing that ambition with growth, investment and an entrepreneurial team that wants to win.

If you want to lead from the front, develop great managers, improve stores and take genuine ownership for results, this could be the role for you.

The Role:

Reports to: Cluster Operations Manager

Location: Field-based, responsible for a cluster of approximately 8–10 branches

Salary: £31,500pa plus bonus-based on cluster performance

Contract type: Full time, some weekend working might be required

Travel:

London: Eligible public transport costs reimbursed for inter-branch business travel.

Home Counties: Mileage allowance for use of own vehicle or access to a company car in accordance with company policy.The Role

As a Cluster Manager at Stamp, you will take ownership and accountability for the commercial, operational and people performance of your cluster.

Put simply, you are responsible for making your branches better.

You'll know your stores, your people and your numbers. You'll spend significant time in branches, identifying opportunities and problems, developing your Team Leaders, setting clear expectations and following through to make sure actions happen.

You'll use commercial and people data alongside what you see and hear in stores to determine where your attention is needed most.

You won't simply identify problems and pass them on. You'll take ownership, involve the right people where necessary and drive issues through to resolution.

Know it. Own it. Improve it.

Key responsibilities include:

Own Cluster Performance -Take accountability for performance across your cluster, including retail sales, Post Office performance, customer experience, people, operational standards and compliance.

Lead & Develop Your Team Leaders -Lead, coach and hold Team Leaders accountable for the performance of their branches.

Drive HALO Standards -HALO is Stamp's benchmark for what great looks like. Use the HALO framework to continuously assess and improve branches across:

Own People Performance -Take active responsibility for day-to-day people management across your cluster, with the People Team providing specialist advice and support where appropriate.

Understand Your People Data -Regularly review your cluster's People Reports and understand what the information is telling you. Identify trends and areas requiring action across absence, lateness, turnover, vacancies, performance and other agreed people KPIs.

Run Effective Branch Visits

Workforce Management- Ensure branches are appropriately staffed and Team Leaders are managing their workforce effectively.

Recruitment, Training & Talent- Support effective recruitment and onboarding across your cluster.

Customer Experience- Champion outstanding customer service across every branch.

Post Office, Operational & Compliance Standards- Ensure Post Office requirements, health & safety standards, company policies, operational processes and regulatory requirements are consistently followed.

Connect Branches & Store Support- Act as an effective bridge between your branches and the Store Support About you:

• Multi-site leadership experience within retail and a strong track record of improving commercial and operational performance.

• Experience leading and developing managers, not just frontline teams.

• Strong people-management capability, including performance, absence, conduct and difficult conversations.

• The confidence to challenge and hold managers accountable while also coaching and developing them. Strong commercial awareness and confidence working with KPIs and performance data.

• The ability to identify underperformance, understand the root cause and create practical improvement plans.

• Strong organisation and follow-through with the ability to prioritise competing demands according to business impact.

• A visible, hands-on leadership style.

• Strong communication skills and confidence working with everyone from frontline colleagues to senior leaders.

• The ability to work autonomously, make decisions and recognise when an issue needs to be escalated.

• Energy, resilience and adaptability within a fast-moving, growing business.

• Confidence using digital systems and performance/reporting tools.

• The ability and willingness to travel regularly between branches.

Helpful, but not essential:

• Previous Post Office experience.

• Experience within a rapidly growing or changing retail business.

• Experience opening, integrating or turning around stores.

• Experience using workforce-management systems such as Deputy.

Full training on Stamp's systems, Post Office operations and HALO standards will be provided through our Cluster Manager Programme. Why Join Stamp?

This isn't a role where you'll simply work your way through a list of store visits.

You'll have genuine ownership of a group of businesses and the opportunity to make a visible difference to their performance.

You'll receive a structured Cluster Manager Development Programme covering retail operations, branch shadowing, people management, people reporting, workforce management, HALO and leadership development.

As Stamp continues to grow, there will be significant opportunities for talented people to grow with us.

Know your numbers. Know your stores. Know your people. Own the outcome.

Benefits:

• Structured Cluster Manager Training Programme

• iPad and phone

• Nest Pension

• Salary Sacrifice Scheme

• In-store staff discounts

• Shopping discounts and perks

• Significant opportunity for career development as Stamp grows