Reception - Player Services (Part Time-Seasonal) in Boston, Massachusetts at Ballers Boston Seaport

About Ballers
Ballers is the ultimate sports venue where passion for the game meets community spirit. We're a hub for all things racquet sports, featuring state-of-the-art facilities that host members and guests with a passion for pickleball and padel. At Ballers, it’s not just about playing the game; it’s about living it.
Who We’re Looking For
Are you a Baller who is ready to be part of a dynamic team? We’re on the hunt for someone who
Is bursting with energy and enthusiasm.
Has a friendly, outgoing personality that makes every guest feel like an MVP.
Is a team player who is ready to assist in all areas of our operation.
Thrives in a fast-paced environment and can handle the ball under pressure, ensuring every swing (or task!) is a hat trick.
Has an unshakeable positive attitude and a professional appearance.
This position is seasonal with an expected end date of December 31, 2026
Job Description
As the frontline “face” of Ballers, you will be essential in setting the vibe and making sure all interactions are as smooth as a perfect game plan.
Here’s what your day-to-day will look like:
Greeting and Welcoming Guests, you’ll welcome everyone into the venue with a warm smile and ensure they’re assisted promptly.
Check in players using our reservation platform, confirm all players are registered and have provided payment.
Assist with rental equipment as needed.
Be ready to answer questions about our facilities, events, and services, and guide our guests on where they need to go.
Manage bookings for our courts and player spaces, helping guests schedule reservations and other services.
Serve as the go-to person for internal and external communications at the front desk.
Assist guests with purchasing items from the club's retail store, process transactions accurately using the point-of-sale system, keep the retail area clean, organized, and well-stocked.
Keep the player common areas tidy and stocked with all the necessary materials.
Answer phone calls and respond to emails in a timely manner, perform general administrative duties, assist with special events and functions as needed.
Work closely with all departments to assist in various tasks and ensure seamless operations.
Skills & Qualifications
High school diploma or equivalent.
Proven experience in a front desk role or customer service position.
Excellent communication and organizational skills.
Proficiency in using computer software programs.
Ability to stay calm and efficient under pressure.
What We Offer
A competitive wage
An exciting and fun work environment filled with passionate coworkers.
Opportunities to engage with sports events and personalities.
Employee discounts and perks on venue services.