Orthodontic Assistant Manager - Smile for Kids in Norcross, Georgia at Vitana Pediatric & Orthodontic Partners

We are seeking an experienced Orthodontic Treatment Coordinator / Manager to work closely with our Doctor and support clinical and operational excellence across multiple orthodontic locations. This role is highly visible and patient-facing, combining treatment coordination, case conversion, scheduling oversight, and financial coordination.

The ideal candidate will have a strong orthodontic background, preferably with hands-on assisting experience, and the ability to lead, organize, and convert treatment plans into active cases. This position will travel alongside Dr. Sharma between locations and act as a key extension of her care team.

Key Responsibilities

Provider & Practice Support

• Shadow and work directly with the Doctor across multiple practice locations
• Travel with the provider as needed between offices (Cumming, Norcross, Decatur)
• Serve as a clinical and operational liaison between the doctor, team, and patients

Treatment Coordination & Case Conversion

• Present orthodontic treatment plans to patients and families
• Convert treatment plans into accepted cases through education, confidence, and trust
• Review treatment options, timelines, and expectations with patients
• Coordinate contracts, financial agreements, and payment plans
• Ensure all documentation is accurate and completed prior to treatment start

Scheduling & Team Coordination

• Oversee provider and team scheduling to maximize efficiency and productivity
• Coordinate patient scheduling to support treatment flow and case starts
• Work closely with front office and clinical teams to ensure smooth daily operations

Financial & Administrative Oversight

• Review insurance benefits related to orthodontic treatment
• Discuss financial arrangements clearly and professionally with patients
• Ensure compliance with practice policies and procedures
• Track case acceptance and production metrics

Clinical Support (As Needed)

• Assist chairside when required, leveraging orthodontic assisting experience
• Support clinical team during busy periods or provider transitions
• Maintain knowledge of orthodontic procedures and workflowsQualifications
• Previous experience as an Orthodontic Treatment Coordinator required

What We’re Looking For

• Someone who can confidently represent the practice
• A natural relationship-builder who excels at case conversion
• A leader who can support and guide team members
• A proactive, detail-oriented professional who thrives in a fast-paced environment
• Orthodontic assisting experience strongly preferred (hands-on capability)
• Strong understanding of orthodontic treatment planning and case presentation
• Experience with contracts, financials, and payment arrangements
• Excellent communication and patient education skills
• Strong organizational and leadership abilities
• Comfortable traveling between multiple locations
• Professional, confident, and patient-centered demeanor