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What is the role of a Senior Customer Success Architect at Jobgether?

The Senior Customer Success Architect position at Jobgether is a Full-time or part-time position opportunity in the Information Technology field.

What type of employment is offered for this Senior Customer Success Architect role?

Full-time or part-time position

What is the expected salary for this Senior Customer Success Architect job?

Compensation will be discussed during the hiring process.

Senior Customer Success Architect job near me in India at Jobgether

Senior Customer Success Architect

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Architect based in India.

In this role, you will act as a trusted technical advisor and hands-on expert, helping global enterprise customers build, maintain, and optimize high-quality product analytics implementations. You will operate at the intersection of customer success, data engineering, and solution architecture, ensuring that event data, tracking frameworks, and integrations are correctly designed and continuously improved. This position requires deep technical fluency and a strong consultative mindset, as you will guide customers through complex data ecosystems and ensure their analytics foundations are reliable, scalable, and actionable. You will work closely with engineering, product, and support teams to troubleshoot issues, refine data pipelines, and establish best practices. The role is highly customer-facing and requires strong problem-solving skills, curiosity, and the ability to translate technical complexity into clear business value. You will have a direct impact on how organizations understand user behavior and make data-driven product decisions.

Accountabilities:

Act as a technical advisor for enterprise customers, guiding them on data architecture, implementation quality, and product analytics best practices.
Perform in-depth audits of customer implementations, including SDK usage, event taxonomy, instrumentation patterns, and data governance standards.
Design and review data flow architectures between analytics platforms and upstream systems such as CDPs and data warehouses.
Investigate and resolve data discrepancies, providing structured analysis and actionable remediation plans.
Develop playbooks and best-practice frameworks to help customers integrate analytics tools into broader data ecosystems.
Collaborate with Product, Engineering, Platform Support, and Customer Success teams to improve internal processes and customer outcomes.
Translate complex technical findings into clear recommendations that improve data quality, reliability, and business insights.
Gather and synthesize customer insights to continuously improve documentation, tooling, and service delivery.

Requirements:

5+ years of experience in technical, customer-facing roles such as solutions engineering, analytics engineering, data consulting, or implementation engineering.
Strong proficiency in data and programming concepts, including SQL, JavaScript, Python, Java, REST APIs, and mobile/web development fundamentals.
Experience working with event pipelines and CDPs such as Segment, mParticle, or RudderStack.
Familiarity with cloud data warehouses such as Snowflake or BigQuery.
Strong understanding of event taxonomy design, instrumentation strategies, and data governance principles.
Experience working with client-side and server-side SDKs across web and mobile environments.
Proven ability to manage complex technical engagements with enterprise customers in a fast-paced environment.
Strong problem-solving skills with an execution-oriented and customer-centric mindset.
Ability to collaborate effectively across distributed, global teams and time zones.
Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.

Benefits:

Competitive compensation aligned with experience and market benchmarks
Remote-friendly or flexible work arrangements
Health and wellness coverage (medical, dental, and related benefits where applicable)
Paid time off and flexible vacation policy
Employee equity or stock-based compensation opportunities
Learning and development support, including technical upskilling resources
Global collaboration with leading enterprise customers and technical teams
Opportunity to work on large-scale data and analytics systems used worldwide
Inclusive and diverse work environment focused on growth and ownership
Strong culture of autonomy, problem-solving, and customer impact

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Senior Customer Success Architect in India at Jobgether

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