Visitor Services Supervisor- Tourism in Chesapeake, Virginia at City of Chesapeake Human Resources
NewSalary: $53166 - $53166Industry: Government/Civil ServiceJob Function: Customer Service
City of Chesapeake Human Resources
Chesapeake, Virginia, 23322, United States
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Job Description
Working Title of Vacant PositionVisitor Services Supervisor- Tourism
Job Type: Full Time
Posting Type: Public
Number of Vacancies: 1
Department: PARKS, REC, & TOURISM
Division: TOURISM
Requisition Number: 2026320
Number of hours worked per week: 40 +
Work Schedule: Generally, Monday-Friday 8am – 5pm. Will include some weekends, evenings and holidays, and occasional overnight travel | Frequently- From 1/3 to 2/3 of the time.
Work Site Location: Chesapeake, VA
Position Driving Requirement: O - Occasional
Pay Basis: Semi-Monthly
Advertised Salary:
Job Description:
This position requires strong organizational, communication, customer service, and administrative skills, with the ability to manage multiple priorities, build relationships with tourism partners, and provide exceptional service to visitors while supporting the City’s tourism initiatives.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
Required Qualifications:
Preferred Qualifications:
Job Open Date: 07/02/2026
Job Close Date: 07/14/2026
Open Until Filled: No
Special Instructions to Applicants:
Job Type: Full Time
Posting Type: Public
Number of Vacancies: 1
Department: PARKS, REC, & TOURISM
Division: TOURISM
Requisition Number: 2026320
Number of hours worked per week: 40 +
Work Schedule: Generally, Monday-Friday 8am – 5pm. Will include some weekends, evenings and holidays, and occasional overnight travel | Frequently- From 1/3 to 2/3 of the time.
Work Site Location: Chesapeake, VA
Position Driving Requirement: O - Occasional
Pay Basis: Semi-Monthly
Advertised Salary:
$53,166/annually
Starting salary based on qualifications and experience
Starting salary based on qualifications and experience
Job Description:
This position is responsible for overseeing the daily operations of the Chesapeake Visitor Center and satellite visitor information centers while ensuring exceptional visitor services and maintaining Virginia State Visitor Center Certification. The position manages visitor center operations, gift shop merchandising, inventory, purchasing, facility coordination, and visitor information resources, while providing administrative and operational support for tourism programs, initiatives, and special events.
Key Responsibilities:
- Oversee the daily operation of the Visitor Center and satellite visitor information centers, including gift shop operations, merchandising, inventory management, purchasing, and maintaining visitor information and tourism resources.
- Supervise staff by recruiting, training, scheduling, coaching, and evaluating performance to ensure quality visitor services and operational coverage.
- Coordinate visitor services for conventions, meetings, sporting events, group tours, and special events by working with event planners, tourism partners, and community organizations.
- Maintain and analyze tourism statistics, CRM databases, visitor data, and performance metrics to support departmental planning and reporting.
- Coordinate purchasing, procurement, financial records, and administrative processes for assigned tourism programs and operations.
- Assist with the planning, implementation, and administration of tourism initiatives, visitor services, and departmental priorities.
- Maintain and update tourism websites, destination information, promotional materials, and partner listings to ensure accurate and accessible visitor resources.
- Respond to visitor inquiries and provide information and referrals for attractions, accommodations, restaurants, meeting venues, golf courses, events, and other tourism-related services.
- Represent the department at industry meetings, conferences, tradeshows, familiarization tours, committees, and community events to promote Chesapeake as a destination.
- Support departmental events, special projects, administrative functions, and other tourism-related activities as assigned.
This position requires strong organizational, communication, customer service, and administrative skills, with the ability to manage multiple priorities, build relationships with tourism partners, and provide exceptional service to visitors while supporting the City’s tourism initiatives.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
Required Qualifications:
VOCATIONAL/EDUCATIONAL REQUIREMENTS: Requires any combination of education and experience equivalent to an associate’s degree in business, marketing, tourism or a closely related field.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this class requires a minimum of two years of full-time equivalent experience.
SPECIAL CERTIFICATIONS AND LICENSES: Prefer Travel Marketing Professional (TMP) certification or attainment of certification. Requires a valid driver’s license and a driving record that is in compliance with City Driving Standards.
SPECIAL REQUIREMENTS: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this class requires a minimum of two years of full-time equivalent experience.
SPECIAL CERTIFICATIONS AND LICENSES: Prefer Travel Marketing Professional (TMP) certification or attainment of certification. Requires a valid driver’s license and a driving record that is in compliance with City Driving Standards.
SPECIAL REQUIREMENTS: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications:
Knowledge of travel and tourism principles; knowledge of basic business and administrative practices; knowledge of database, Customer Relationship Management (CRM), point of sale, and records management systems. Knowledge of attractions, events, services, and tourism resources available in the area.
Good communication and customer service skills; excellent computer skills including Microsoft Office, database management, reporting systems, and related business software applications.
Knowledge of marketing production, various social media outlet processes, and production.
Prefer Travel Marketing Professional (TMP) certification or ability for attainment of certification.
Previous supervisory experience.
Good communication and customer service skills; excellent computer skills including Microsoft Office, database management, reporting systems, and related business software applications.
Knowledge of marketing production, various social media outlet processes, and production.
Prefer Travel Marketing Professional (TMP) certification or ability for attainment of certification.
Previous supervisory experience.
Job Open Date: 07/02/2026
Job Close Date: 07/14/2026
Open Until Filled: No
Special Instructions to Applicants:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties
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Job Location
Chesapeake, Virginia, 23322, United States
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