Customer Success Manager in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in United States.

This role focuses on driving customer value, adoption, and retention across a diverse portfolio of enterprise and mid-market clients in the cybersecurity space. The position blends strategic customer engagement with scalable digital success programs to ensure customers achieve measurable outcomes from their investment. It requires a proactive, customer-first professional who can balance one-on-one relationship building with broader one-to-many enablement initiatives. The Customer Success Manager will work closely with cross-functional teams including product, support, sales, and technical experts to ensure seamless customer experiences throughout the lifecycle. This is a high-impact, remote role suited for someone who thrives in fast-paced, technology-driven environments. It offers the opportunity to shape customer success strategies while improving adoption and satisfaction at scale. Success in this role comes from combining strong technical understanding with excellent communication and relationship management skills.

The Customer Success Manager is responsible for ensuring customer satisfaction, adoption, retention, and expansion across a portfolio of commercial and mid-market accounts.

• Own and manage the success of a portfolio of enterprise and mid-market customers across the full lifecycle.
• Build trusted advisor relationships through regular one-on-one engagements and strategic success planning.
• Conduct business reviews, value assessments, and maturity evaluations aligned to customer objectives.
• Lead onboarding, adoption, and retention efforts to ensure customers realize maximum value from the platform.
• Manage customer escalations by coordinating internal stakeholders to ensure timely resolution and clear communication.
• Develop and execute scalable digital customer success initiatives such as webinars, office hours, and enablement sessions.
• Partner with product, marketing, support, and education teams to improve onboarding, resources, and self-service capabilities.
• Analyze customer usage trends to identify adoption gaps and opportunities for improved engagement and value realization.

This role requires strong experience in customer-facing positions within enterprise SaaS or cybersecurity environments, with a focus on driving adoption and long-term customer success. Candidates must combine technical understanding with strong communication and relationship-building skills.

• 5+ years of experience in Customer Success, Technical Account Management, Sales Engineering, Professional Services, or similar post-sales roles.
• Proven success in driving customer adoption, retention, renewals, and expansion within SaaS or subscription-based models.
• Strong understanding of enterprise cybersecurity technologies such as SIEM, NDR/XDR, network security, or incident response platforms.
• Working knowledge of networking fundamentals (TCP/IP, DNS, VPN, SSL/TLS).
• Experience delivering executive business reviews, technical presentations, and customer workshops.
• Strong communication, storytelling, and stakeholder management skills across technical and executive audiences.
• Experience supporting or building scalable customer success programs such as webinars, digital enablement, or customer communities.
• Ability to collaborate effectively across product, support, sales, and engineering teams.
• Customer-first mindset with strong focus on outcomes, retention, and satisfaction.

• Competitive salary with performance-based incentives
• Equity participation through stock options
• Comprehensive health, dental, vision, and wellness coverage (varies by location)
• Retirement savings plan eligibility
• Generous paid time off and flexible work arrangements
• Remote-first work environment
• Employee recognition programs and professional development opportunities
• Exposure to cutting-edge cybersecurity technologies and enterprise customers