Implementation Manager (Seasonal) in at SupportNinja
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Job Description
Start Date: TBD
Work Schedule: 9am - 6pm EST Mon - Fri
Work Set Up: Remote
Type of Contract: Full Time
Equipment Provision: Bring-Your-Own-Device (BYOD)
This role is responsible for managing implementations across a variety of client’s partners. As part of the Implementation team, you'll be building upon the client’s existing implementation processes to ensure that they meet the level of efficiency and customer service excellence required for our partners. This role acts as the link between the customer, our partners, and the client. You'll focus on understanding customer needs and executing seamless delivery while serving as a subject matter expert on the client's product.
What does a day in the life as a Implementation Manager look like?
Project Management:
Execute implementations for client’s partners, ensuring projects are completed efficiently and effectively.
Collaborate with various internal stakeholders, championing our customers’ needs.
Adapt and evolve implementation processes to suit dynamic project requirements.
Relationship Management:
While you won’t be managing the commercial aspect of the relationships, you’ll serve as a critical link between customers, our partners, and the client, fostering strong relationships and cultivating trust.
Understand and prioritize customer needs, ensuring that their needs are central to the implementation.
Manage stakeholder expectations, ensuring clear communication and alignment on project goals.
Team Building:
Collaborate with the Lead Implementation Manager to build out the infrastructure of a new team.
Work with other IMs to continue setting high standards for performance and collaboration.
Help build out the processes and best practices that are to ensure successful delivery of the product.
Cultivate deep product knowledge, establishing yourself as a subject matter expert.
What are the required qualifications for a Implementation Manager?
1-3 years experience in Customer Success, Implementations, or Project Management, preferably in SaaS or a related field.
Exceptional communication and relationship-building abilities. You have experience cultivating long-term customer relationships.
Capability to navigate fast-paced and changing work environments.
Experience in a technology startup is preferred.
Intermediate proficiency in Excel or Google Sheets.
Strong organizational and time management skills, with a passion for creating efficient processes.
Preferred Skills:
- Experience in employer benefits or group insurance is a plus.
- Benefits industry a plus.
- Experience with Monday.com is not required, but nice to have.
Ninja Perks and Benefits
- Remote setup
- Competitive compensation
- Opportunities for skills training and personal and professional development
If you're interested, you can access your instant interview here: https://alpharun.com/i/tyEY6o3alcSooKej7mvl5
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Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.