Lead Office Assistant - Specialty Practices in Holyoke, Massachusetts at Holyoke Medical Center

Holyoke Medical Center is an independent community hospital that has served the healthcare needs of the Pioneer Valley for over 125 years. We continue to grow and address the needs of our community through quality and patient centered care.

Our Specialty physician practice, is seeking a Lead Office Assistant to coordinate and oversee activities of the front office and front office team members to ensure compassionate and professional care for patients and effective and efficient front office workflow. Duties to include but not limited to:

• Serve as a resource and make appropriate decisions relative to customer service issues that arise on a daily basis

• Monitor and prioritize daily practice operations and processes to ensure adherence to internal policies and payer requirements.

• Document and inform and the Practice Manager with any practice/personnel issues.

• Monitor the daily flow of patient check in and check out.

• Serve as a back-up for front office team member as needed by checking patients in and out and performing general administrative tasks due to staffing needs including vacations, illnesses, lunches, etc.

• Assist with staff meetings with front office team members.

• Attend periodic training sessions and meetings pertinent to position.

• Maintain excellent communication and effective working relationships with patients, providers, clinical and front office team members.

REQUIREMENTS: High school diploma or equivalent; an understanding of office practices through similar administrative roles; bilingual in English/Spanish a plus; at least five years of physician office practice experience with increasing level of responsibilities.