Customer Support - Privacy Consultant in New York at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support - Privacy Consultant based in the United States.

The Customer Support - Privacy Consultant is a customer-facing role focused on helping people navigate privacy, identity protection, and online security with confidence.
You will serve as a primary point of contact for users, diagnosing issues, resolving requests, and providing thoughtful, high-quality support.
The role combines customer advocacy with technical problem-solving, requiring you to investigate root causes and find practical solutions quickly.
You will also help improve support workflows, identify recurring issues, and collaborate closely with product and cross-functional teams.
As you become an expert in the platform, you will educate customers, support product adoption, and create resources that make privacy tools easier to understand and use.
This is an opportunity to contribute directly to a mission-driven privacy environment while helping protect real people from spam, scams, data exposure, and security threats.
The ideal candidate is proactive, adaptable, technology-oriented, and deeply committed to customer care and responsible data practices.

• Deliver high-quality, responsive privacy support and provide an exceptional customer experience across user interactions.
• Serve as a primary point of contact for customers, helping them with subscription status, account details, product questions, and other support needs.
• Diagnose customer issues, investigate root causes, and develop effective solutions to resolve problems efficiently.
• Ensure common customer inquiries are addressed within established service expectations, with a focus on resolving issues within one week.
• Proactively engage with users to understand their goals, challenges, use cases, and overall experience with the product.
• Develop and execute account plans that encourage product adoption, customer satisfaction, and long-term retention.
• Act as an escalation point for complex technical issues and provide expert guidance on challenging customer problems.
• Collaborate with product development teams to identify recurring issues and contribute customer insights that inform product improvements.
• Maintain strong knowledge of privacy, password management, online security, and emerging technology trends to provide informed and relevant support.
• Become a product expert and remain current on new features, updates, workflows, and capabilities.
• Conduct product training sessions and create educational resources that help customers get greater value from the platform.
• Create or contribute to support materials such as tutorials, documentation, videos, and other self-service resources.
• Work collaboratively across teams to improve support workflows and develop solutions that efficiently address customer needs.
• Share customer feedback, recurring pain points, and behavioral insights with product teams to support product development strategies.
• Approach customer interactions with empathy, respect, urgency, and a strong commitment to protecting users' privacy.

• Demonstrated experience working directly with customers or users and solving a broad range of problems.
• Professional experience in the technology sector is required, along with a strong interest in technology, industry developments, and emerging trends.
• Ability to communicate effectively with technically knowledgeable and privacy-conscious audiences.
• Exceptional written and verbal communication skills, with the ability to explain complex concepts clearly and empathetically.
• Strong problem-solving abilities and the adaptability to investigate unfamiliar issues and develop practical solutions.
• Ability to learn new products, technologies, and workflows quickly and become a trusted source of product knowledge.
• Strong customer-first mindset with a genuine commitment to privacy, security, and ethical use of the internet.
• Comfortable collaborating with multiple teams to investigate issues, evaluate options, and determine the best solution for customers.
• Ability to work with urgency and maintain high standards in a fast-moving support environment.
• Experience working in a startup or growth-stage technology company is preferred.
• Interest in data, analytics, and using customer insights to improve support and product experiences is a plus.
• Experience creating customer-facing support resources, including videos, tutorials, guides, or technical documentation, is advantageous.
• Strong organizational skills and the ability to manage multiple customer needs and priorities effectively.

• Opportunity to contribute to a mission-driven organization focused on privacy, identity protection, and online security.
• Customer-facing role with meaningful direct impact on users and their digital privacy.
• Exposure to emerging technologies, privacy tools, cybersecurity, and the evolving digital identity landscape.
• Collaborative, cross-functional environment with opportunities to work closely with product and other technical teams.
• Fast-paced startup and growth-stage culture with significant opportunities to take ownership and make an impact.
• Opportunity to develop deep expertise in privacy, security, and consumer technology.
• Ability to influence product improvements through direct customer feedback and support insights.
• Opportunities to create educational content and shape customer-facing resources.
• Environment that values initiative, urgency, adaptability, and a strong get-it-done mindset.
• Culture centered on respecting customer privacy and treating users' personal information with care.
• Opportunities for professional growth through exposure to product development, customer success, technical troubleshooting, and security-related topics.