HVAC Call Center Representative- Tues-Sat in Mt. Holly, New Jersey at RAYNOR ELECTRIC LLC

Job description:

• Now Hiring: Call Center Representatives – Join the Raynor Services Team!
• Location: Mount Holly, NJ (in person role)
• Pay: $20–$24/hour + Bonuses & Spiffs
• Benefits: Weekly Pay |401(k) | Health, Dental & Vision Insurance
• Shift- Tues-Sat or Wed- Sun

At Raynor Services , we’re more than a service provider — we’re a tight-knit team that treats customers and each other like family. Based in Mount Holly, NJ , we’ve built our reputation on trust, expertise, and doing the job right the first time. Raynor Services is looking for a Customer Service Rep ready to assist with jobs, support a team, and grow with a company that values your skills.

What You’ll Get at Raynor Services:

• Competitive Pay: Earn $20-$25, based on experience
• Weekly pay — no waiting for your money
• Bonuses & spiff opportunities for going above and beyond
• 401(k) with company match
• Health, dental, and vision insurance
• 100% Employer-Paid Medical Co-Pays & Deductibles
• Paid Holidays & PTO
• Supportive, family-like team culture
• Opportunities for training and career advancement

Your Day-to-Day:

• Represent Raynor Services with pride and professionalism.
• Handle inbound and outbound calls
• light dispatch duties
• Schedule service appointments, ensuring accurate entry of customer information, job details, and technician availability
• Handle outbound calls for appointment confirmations, maintenance reminders, estimate follow-ups, and rescheduling needs
• Maintain knowledge of company services, promotions, warranties, and maintenance plans to better support and educate customers.
• Manage high-volume call periods while keeping a calm, solutions-oriented approach.

What You Bring:

• Minimum 3 years of office experience
• Experience in Electrical, HVAC, or Solar industries a plus
• ServiceTitan experience is great—but we’ll train the right person
• Excellent communication and phone etiquette
• Comfort with inbound and outbound calls and documenting customer interactions
• A positive attitude, integrity, and team-first spirit