Surgical Account Manager in Detroit, Michigan at MED-EL Corporation

Detroit, MI | Midwest Territory | 50%+ Travel

MED-EL is seeking a Surgical Account Manager for our Midwest Sales Region, with a primary focus on the Detroit, Michigan market.

This is a highly visible, field-based role combining medical device sales, strategic account management, and hands-on surgical support. You’ll develop strong relationships with surgeons, audiologists, hospital teams, and other healthcare professionals while driving sales growth and supporting MED-EL hearing implant procedures throughout the region.

This is a travel-intensive position requiring 50% or more travel. Candidates should be comfortable regularly traveling to customer accounts, hospitals, surgical cases, meetings, and events throughout the territory, with occasional travel outside the region.

• Own and develop customer relationships across the Midwest sales territory, with a strong focus on the Detroit market.
• Achieve assigned sales goals while effectively managing budgetary responsibilities.
• Identify and develop new business opportunities that contribute to regional sales growth.
• Develop and execute account strategies in partnership with the Regional Director and Midwest regional team.
• Build trusted relationships with surgeons, audiologists, operating room teams, hospital leadership, purchasing departments, and other key decision-makers.
• Develop a thorough understanding of purchasing and decision-making processes within assigned hospitals and healthcare systems.
• Support pricing and purchase agreement discussions while maintaining knowledge of relevant market trends, competitive pricing, and discounting practices.
• Partner with MED-EL Finance, Reimbursement, Operations, and other internal teams to support the financial performance and growth of the region.

• Provide hands-on support for hearing implant surgical procedures throughout the Midwest territory.
• Serve as an expert resource to surgeons and operating room teams regarding MED-EL products, technology, instrumentation, and surgical applications.
• Provide product demonstrations and training to surgeons, audiologists, OR personnel, physicians-in-training, and other healthcare professionals.
• Support intraoperative implant electrical evaluation and basic Auditory Response Telemetry (ART).
• Develop and maintain expertise in relevant anatomy, hearing conditions, implant indications and contraindications, surgical approaches, and emerging technologies.
• Maintain strong working knowledge of surgical approaches for hearing implants and the surgical differences between competing devices.
• Support complex implant procedures, including unusual anatomy and revision cases, following appropriate training.
• Assist customers with appropriate implant and electrode selection and help ensure timely ordering and product delivery.
• Coordinate appropriate surgical case coverage when unable to personally attend.

• Develop a comprehensive understanding of assigned hospitals, clinics, and surgical facilities, including their operating room, purchasing, finance, materials management, security, and vendor management processes.
• Maintain accurate account, contact, market share, activity, and relationship information within the company CRM.
• Gather market intelligence and account data to support Midwest territory planning and growth strategies.
• Establish and monitor account-specific sales goals in partnership with the Regional Director.
• Work closely with Customer Service, Reimbursement, Operations, Finance, and regional teammates to deliver a high-quality customer experience.
• Maintain necessary vendor credentials and comply with applicable hospital, healthcare facility, and regulatory requirements.
• Manage device and consignment inventory as needed, including monitoring sterile device and instrumentation dates when supporting surgical cases.
• Complete required sales activity, expense reports, CRM documentation, and other business reporting accurately and on time.

• Bachelor’s degree or higher in a field related to:
  • Surgical or clinical support for otologists, neurotologists, operating room staff, or related healthcare professionals; or
  • Hearing disorders, hearing healthcare, audiology, or a related discipline.
• Ability to develop credible, professional relationships with surgeons and other healthcare professionals.
• Comfort working in operating room and other clinical environments.
• Commercial mindset with the ability to balance sales objectives with expert clinical and surgical support.
• Ability to independently manage multiple accounts and priorities across a geographically dispersed territory.
• Ability to occasionally travel outside the assigned region as business needs require.

• Master’s degree or higher in Audiology or a related surgical/clinical discipline.
• ASHA Certificate of Clinical Competence in Audiology (CCC-A) or comparable clinical credentials.
• Previous experience in medical device sales, surgical support, hearing implants, audiology, or account management.
• Experience working directly with surgeons, operating room teams, hospitals, or healthcare systems.
• Previous experience developing or managing a multi-market sales territory.