Call Center Representative (Remote) in at Princeton Orthopaedic Associates

Location: Remote (in the following states: Colorado, Georgia, Illinois, Maine, Maryland, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas).

Job Type: Full-Time

Be the First Voice of Extraordinary Patient Care.

Are you an energetic communicator who loves helping people navigate their health journey? As a Call Center Representative, you’ll be the primary point of contact for our patients, delivering compassionate service, scheduling appointments, and ensuring every caller feels heard and supported. If you excel in a fast-paced environment and bring a warm, professional touch to every call, then this could be the role for you.

Why Join Us?

• Collaborate with leading orthopaedic specialists in a streamlined, patient-centered setting.
• Work in a supportive environment dedicated to high-quality orthopaedic care.
• Enjoy comprehensive healthcare coverage, paid time off, and 401(k) options.

What You'll Do:

• Handle high-volume inbound calls to manage appointments across multiple provider schedules.
• Collect and verify patient demographics, health insurance, and referral details within the electronic medical record (EMR) system.
• Direct complex calls, process electronic referrals/faxes, and partner with billing and clinical teams for seamless patient care.
• Provide warm, professional, and efficient service while managing fast-paced call queues with attention to detail.

What You Bring:

• High school diploma/GED; plus prior call center AND medical/orthopaedic experience is required.
• Understanding of health insurance guidelines, referral processes, and medical terminology.
• Fast, accurate typing while speaking on the phone, strong computer proficiency, and strict adherence to HIPAA/confidentiality.
• Exceptional phone etiquette, empathy under pressure, and flexibility for working possible weekend hours.

Compensation & Benefits:

OrthoNJ, LLC is required by New Jersey law to disclose the compensation range for this position. The hiring range for this role is $18.00-$24.00 per hour. Compensation is determined based on several factors, including but not limited to the candidate’s qualifications, relevant experience, and geographic location. Eligible full-time employees are offered a comprehensive benefits package, which may include paid time off, medical, dental, vision, and a retirement plan.

Practice Introduction:

Princeton Orthopaedic Associates (POA), a division of OrthoNJ, is a Community of Extraordinary Care professionals serving Central New Jersey since 1974. With 30 physicians, including 20 Orthopaedic surgeons, across 7 office locations, urgent care centers, and surgical center, POA operates as an outcome-focused orthopaedic practice that combines extraordinary talent, advanced techniques, and cutting-edge tools with compassionate service. As part of New Jersey's largest independent orthopaedic group practice, POA physicians work collaboratively to provide personalized, patient-centered care while maintaining the values and autonomy of the private practice model.

Princeton Orthopaedic Associates is built on a foundation of compassion, patient focus, quality, collaboration, honesty, and excellence. We are a community where every team member—regardless of role—is expected to embody these values in their daily work, hold themselves and colleagues accountable to high standards, and speak up when behavior falls short of our expectations. We foster a culture of continuous improvement where feedback is welcomed, mistakes become learning opportunities, and successes are celebrated together. As a member of our team, you'll be expected to contribute ideas, mentor new colleagues, and actively participate in creating an environment where both patients and staff thrive.

EEO Disclosure:

POA is an equal opportunity employer.

POA, as a member organization of OrthoNJ, is strongly committed to creating and preserving equal opportunity for all employees and applicants. We make all employment decisions – including recruitment, hiring, compensation, training, promotion, transfer, discipline, dismissal from employment, and other personnel matters – without regard to actual or perceived race, color, ancestry, religion, sex, national origin, age, disability, protected veteran status, marital status, sexual orientation, genetic information, citizenship, gender identity and expression, parental status, or other legally protected characteristics or conduct.