Community Services Support Associate - Food Pantry in Houston, Texas at Gulf Coast Community Services Association Inc

POSITION SUMMARY:

This position is responsible for assisting with the operations of the GCCSA Food Pantry, including but not limited to the support and coordination of food pantry receipts and delivery of inventory, quality control and Nutrition Education Training, food receipt and delivery, food stocking and required local, state, and federal reporting on all food pantry activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists in providing a clean, safe and efficient operation of the Food Pantry and its facilities
• Registers and enrolls clients into the Link2Feed database system for Food Pantry access
• Distributes food baskets to clients on a walk-in basis, and assists clients as necessary
• Picks up food items, food donations, supplies and other materials for use in the Food Pantry
• Assists with the processing of food donations and receipts into Food Pantry operating systems
• Stocks shelves and unloads food deliveries and supplies
• Prepares reports of food pantry, truck logs and Food Pantry maintenance activities
• Coordinates food deliveries to faith-based partners
• Maintains communication between food vendors and suppliers
• Assists with the provision of Nutrition Education training to clients
• Assists with providing information relating to state inspections
• Tracks inventory and the disposition of obsolete, damaged and out-of-date inventory
• Performs inventories of food pantry assets on a weekly basis
• Enters client data and related service notes into GCCSA’s Client Tracking System when necessary
• Participates in and attends Outreach and Community Events on behalf of the Client Services Department and GCCSA
• Complies with all agency, state, and federal regulations relating to the provision of Food Pantry services to eligible clients
• Adheres to all GCCSA agency policies and acts as a role model in the adherence to those policies
• Performs other duties as assigned

KEY KNOWLEDGE, SKILLS AND COMPETENCIES NEEDED

• Have excellent communication and people skills, and provide excellent customer service;
• Have advanced technological skills and knowledge of Microsoft Office 365 Application Suite, social media, and client-tracking software;
• Have effective leadership and organizational skills;
• Problem-solve effectively, and make data-driven decisions;
• Have familiarity with the Federal CSBG Act, TAC, and State CSBG Laws, Statutes and Regulations;
• Support and show respect for all colleagues regardless of gender, age, ethnicity, race, politics, religion, or beliefs;
• Promote a harassment-free environment;
• Be able to work independently or on teams in challenging work atmosphere;
• Be able to prioritize and balance multiple projects and deadlines in a fast-paced, deadline driven environment;
• Plan and complete tasks and assignments on-schedule with minimal supervision using appropriate judgment;
• Exercise appropriate judgment, discretion and maintain the confidentiality of all GCCSA’s stakeholders;
• Avoid any interest or activity that conflicts with GCCSA’s Standards of Conduct;
• Be experienced in conflict resolution; and
• Work with intentionality and integrity to ethically uphold GCCSA’s mission, values, and goals.

GCCSA’s work locations vary based on the duties and responsibilities of the GCCSA team member (e.g., office, workstation, classroom, food pantry, warehouse, training and/or counseling rooms). In general, the noise level is usually quiet to moderately noisy.

VITAL TRAITS

• People-person
• Adaptable
• Self-starter
• Energetic
• Results-oriented
• Respectful
• Critical-Thinker
• Decisive
• Trustworthy
• Inclusive
• Servant-Leader

The following educational/experiential, licensing/certifications, communication, and physical demands outlined below must be evident and met satisfactorily:

Associate’s degree preferred; High School Diploma or GED required with at least two years’ experience working in a customer service-related role.

Communicates and comprehends information and ideas in English

1. Physical Demands
   • remain in a stationary position at least 50% of the time;
   • move about various locations to access office equipment;
   • occasionally ascend/descend a ladder to assess and/or service equipment;
   • observe details at close range;
   • move items weighing up to 75 pounds;
   • travel to and from assigned work locations

1. Travel Requirements
   • Attend job related activities such as meetings, training, workshops, etc., both in and out of the service areas; and
   • Have reliable transportation

GCCSA is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. GCCSA makes hiring decisions based solely on qualifications, merit, and business needs at the time.

In addition, GCCSA retains the right to change or assign other duties to this position, as needed.

AMERICANS WITH DISABILITIES ACT STATEMENT

If requested, GCCSA will attempt to provide reasonable accommodations to enable employees with disabilities to perform essential functions of their job, absent undue hardship.