Developer Support Engineer in at SupportNinja

Work Setup: On-site in Cluj, Romania

Employment Type: Full-time

What does a day in the life of a Developer Support Engineer look like?

• Respond to complex and escalated technical inquiries from developers via chat, forums, and other channels, addressing advanced topics such as API integration, performance
  optimization, and troubleshooting.

• Collaborate with engineering, product, and other internal teams to resolve intricate issues, provide detailed feedback for improving the platform, and assist in debugging and reproducing issues reported by developers.

• Develop and maintain advanced technical documentation, guides, and troubleshooting resources to assist developers and reduce recurring inquiries.

• Stay updated with Groq's cutting-edge technology advancements and broader AI trends to provide informed and effective support.

• Mentor and support junior support agents to help them grow in their roles and improve the overall support team's effectiveness.

• Identify patterns in developer challenges and work with the product and engineering teams to advocate for improvements to the platform.

• Participate in the development of best practices, FAQs, and other knowledge base materials to enhance developer success.

What are the required qualifications of a Developer Support Engineer?

• A strong technical background in computer science or a related field, with experience in customer support, particularly with developers.
• Proficiency in multiple coding languages such as Python, C++, and the ability to read and understand other languages.
• Advanced familiarity with AI and machine learning concepts, with a passion for learning and growing in the field.
• Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts clearly and concisely.
• Strong problem-solving skills and experience with APIs, cloud platforms, and performance optimization.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience with debugging tools, debugging complex issues, and reproducing problems reported by developers.
• A collaborative mindset and the ability to work closely with engineering and product teams to resolve issues and improve the platform.

Benefits:

• 21 days of annual leave credits

• Medical

• Remote Work Allowance (400 lei gross/month)

• Meal tickets (40 lei/working day)

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/k4Ds-HmUD0M9mpxanz4Ua

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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