Virtual Engagement Associate in Canada Creek, Nova Scotia at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Virtual Engagement Associate based in Canada.

This is a fully remote, customer-focused opportunity supporting healthcare engagement programs across Western Canada.
You’ll connect with healthcare professionals, clinics, pharmacies, and hospitals through professional outbound communications.
The role combines relationship building, customer service, accurate documentation, and achievement of defined program objectives.
You’ll serve as an important point of contact, delivering approved information while responding thoughtfully to questions and maintaining a high standard of professionalism.
Success will depend on your ability to communicate clearly, manage outreach priorities, and consistently meet quality and performance targets.
You’ll work collaboratively with colleagues, managers, and external stakeholders in a structured and supportive environment.
This four-month contract is well suited to an energetic, organized professional who enjoys meaningful healthcare-focused interactions and working independently in a remote setting.

• Engage healthcare professionals and healthcare facility stakeholders through outbound calls to deliver approved program and service-related information.
• Build positive professional relationships through knowledgeable, courteous, and customer-focused interactions.
• Consistently meet or exceed established program KPIs, productivity targets, quality standards, and performance objectives.
• Accurately record daily call activity, customer interactions, and required information in the CRM system.
• Respond to customer questions and requests promptly, professionally, and in accordance with approved program guidelines.
• Plan and prioritize assigned target lists to ensure effective and timely outreach coverage.
• Maintain clear and effective communication with internal and external stakeholders and contribute positively to a collaborative team environment.
• Participate actively in team meetings, departmental meetings, training programs, and client-sponsored educational activities.
• Follow established processes, quality standards, compliance requirements, and program guidelines in all customer interactions.
• Represent the organization’s professional values through reliable, ethical, customer-centric, and accountable behavior.

• Strong oral and written communication skills with the ability to engage healthcare professionals and other stakeholders confidently.
• College or Bachelor’s degree is preferred.
• Previous experience in customer engagement, customer service, sales support, healthcare communications, contact center operations, or a related field is an advantage.
• Energetic, self-motivated, and comfortable working independently in a fully remote environment.
• Strong interpersonal and relationship-building skills with a customer- and patient-centric mindset.
• Ability to collaborate effectively with internal teams, managers, clients, and other business stakeholders.
• Strong organizational skills, including the ability to prioritize outreach activities and manage assigned target lists effectively.
• Professional, reliable, and accountable approach with the ability to balance individual ownership and teamwork.
• Comfortable working toward measurable KPIs and performance objectives while maintaining high-quality customer interactions.
• Technologically confident and proficient with Microsoft Office and digital workplace tools.
• Ability to accurately document customer interactions and maintain reliable CRM records.
• Fluency in both French and English, written and spoken, is required when interacting with healthcare professionals in Quebec.

• Fully remote work opportunity within Canada.
• Four-month contract position.
• Competitive salary range of $50,000–$52,000 plus bonus.
• Opportunity to contribute to healthcare-focused engagement programs and support meaningful customer experiences.
• Structured training and participation in educational and professional development activities.
• Collaborative environment with opportunities to work alongside healthcare engagement professionals.
• Exposure to customer engagement, healthcare communications, and commercial services.
• Flexible remote work environment that supports independent ownership and team collaboration.