ITAD Customer Experience Specialist in Blue Ash, Ohio at OWC

About OWC

Other World Computing, Inc. (OWC) is a prominent innovator in computing solutions, providing businesses, creative professionals, and tech enthusiasts with high-performance storage, memory, and connectivity products. Since 1988, we have been committed to quality, reliability, and sustainability, offering cutting-edge upgrades and accessories that maximize technology investments and enhance productivity. With a focus on customer satisfaction and eco-friendly initiatives, OWC empowers users to push the boundaries of creativity and performance, delivering the tools they need to achieve more.

Job Title: ITAD Customer Experience Specialist

Department: ITAD

Compensation: $21.00/hr

Job Summary

The ITAD Customer Experience Specialist delivers exceptional support to customers across multiple

channels, including phone, email, live chat, and eCommerce platforms. This role manages customer

inquiries, order-related issues, and overall customer satisfaction. The position serves as a primary

point of contact for ITAD customers and helps ensure a seamless buying and selling experience.

Essential Duties & Responsibilities

Customer Service & Support

• Respond to customer inquiries via phone, email, and live chat.

• Provide information regarding products, services, orders, returns, and account concerns.

• Resolve customer issues and escalate complex matters when necessary.

• Performs other duties assigned by management.

eCommerce & Order Management

• Process and manage customer orders through internal systems.

• Monitor order status and coordinate with internal teams to resolve fulfillment issues.

• Assist with returns, exchanges, shipping concerns, and customer claims.

Core Competencies

• Customer focus

• Communication skills

• Organization

• Data accuracy

• Problem solving

• eCommerce operations

• Multitasking