Loss Prevention Supervisor in Fife Lake, Michigan at Forest Area Federal Credit Union

Location: Forest Area Federal Credit Union
Department: Administration
Status: Full-Time | Non-Exempt

At Forest Area Federal Credit Union, we believe in building strong relationships with our members and each other. Guided by our mission, "Strengthening Our Communities; Investing In Your Success," we are looking for a motivated and experienced Loss Prevention Supervisor to lead our collections team while balancing operational excellence with exceptional member service.

If you're a collaborative leader who enjoys coaching others, solving complex challenges, and protecting the financial well-being of both members and the Credit Union, we'd love to meet you.

As the Loss Prevention Supervisor, you will:

• Lead the daily operations of the Loss Prevention Department, including collections, charge-offs, repossessions, bankruptcies, recoveries, and legal collection activities.
• Coach, mentor, and develop a team dedicated to providing professional and compassionate member service.
• Ensure compliance with Credit Union policies and all applicable federal and state regulations.
• Assist with complex member situations by negotiating repayment solutions and recommending appropriate collection strategies.
• Monitor delinquency trends and identify opportunities to reduce losses and improve processes.
• Develop and maintain department policies, procedures, and workflows that promote efficiency and accountability.
• Partner with leadership to identify portfolio risks and operational improvements.

Qualifications:

• Three to five years of collections, lending, or related financial services experience.
• Previous leadership or supervisory experience preferred.
• High school diploma or GED required.
• Strong communication, conflict resolution, and relationship-building skills.
• Ability to handle confidential information with professionalism and discretion.
• Knowledge of collections regulations and financial institution operations is preferred.

When you join FAFCU, you become part of a team that lives our core values of:

• Respect
• Integrity
• Empowerment
• Passion
• Innovation

We are committed to developing our employees, serving our members with excellence, and making a positive impact throughout the communities we serve.

We offer a competitive compensation and benefits package, including:

• Medical, dental, and vision insurance
• 401(k) with employer contribution
• Paid time off and holidays including your Birthday
• Professional development opportunities
• A collaborative, supportive work environment

If you're ready to lead a team, make a meaningful impact, and grow your career with a community-focused financial institution, we'd love to hear from you.

Apply today and become part of the Forest Area Federal Credit Union family!