Licensed Insurance CSR in Parkersburg, West Virginia at Advance Sourcing Concepts LLC

Licensed Insurance Customer Service Representative – Commercial Lines

Location: Parkersburg, WV

Job Summary

We are seeking a Licensed Insurance Customer Service Representative with commercial lines experience to join our team. The ideal candidate will have at least 2 years of experience in commercial insurance and a strong commitment to providing excellent customer service.

This position is ideal for an experienced insurance professional who enjoys working directly with clients, solving problems, managing policy needs, and building long-term customer relationships.

Responsibilities
Serve as the primary point of contact for commercial insurance policyholders.
Respond promptly and professionally to client questions, requests, and concerns.
Assist clients with policy information, coverage options, and service needs.
Process policy changes, endorsements, renewals, and other account updates.
Maintain accurate and up-to-date client records.
Resolve customer complaints and service issues efficiently and professionally.
Build and maintain strong, long-term relationships with clients.
Follow all applicable insurance laws, regulations, and company procedures.
Communicate with insurance carriers as needed to resolve policy and customer service issues.
Manage multiple client requests and priorities while meeting deadlines.
Provide a high level of customer service throughout the policy lifecycle.

Qualifications
Active West Virginia and/or Ohio Property & Casualty Insurance License required.
2+ years of commercial lines insurance customer service experience.
Experience working with commercial insurance policies and clients.
Strong verbal and written communication skills.
Excellent customer service and problem-solving abilities.
Strong organizational and time-management skills.
Ability to multitask and prioritize work in a fast-paced environment.
Detail-oriented with strong follow-through.
Ability to work independently while also being an effective team member.
Professional, positive, and customer-focused attitude.

Preferred Experience
Experience working in an independent insurance agency.
Experience handling commercial lines accounts.
Experience with policy renewals, endorsements, and policy changes.
Familiarity with insurance carrier systems and agency management software.
What We're Looking For

The ideal candidate is an experienced insurance professional who is licensed, organized, dependable, and customer-focused. You should enjoy helping clients, solving problems, and taking ownership of customer service needs from start to finish.

Apply today to be considered for this opportunity.