Senior Community Manager in District Heights, Maryland at Quest Management Group

Apartment Sr. Community Manager- Conventional/ Market
Location: Onsite

This is a hands-on leadership role for a proactive, results-driven professional who excels at operational execution, team development, and delivering top-tier resident experiences. This position is a to ensure smooth performance at all properties, and you will partner closely with the Community Managers and VP of Property Management to drive consistency, performance, and a culture of excellence across your communities.

Screen, hire, orient, and train new members within established company guidelines
Assist community managers in recruiting, interviewing and training all community staff positions
Mentor and develop on-site teams to build accountability, engagement, and performance
Ensure policies, procedures, and resident service standards are upheld across all communities
Document employee performance properly and take disciplinary action when necessary on as timely basis
Promote staff harmony through support, effective leadership and positive example.
Ensure that all on-site administrative functions pertaining to personnel are prepared in a timely manner(i.e. performance evaluations, transfers, promotions, payroll and bonuses).
Ensure consistent on-site management and staff compliance with company policy, procedures, and industry regulations including fair housing, OSHA, municipal and federal regulations as amended from time to time

Regularly monitor market trends and portfolio competition.
Monitor and manage rental rates, specials and concessions to maximize revenue and occupancy.
Along with Property Manager, develop and administer a proactive renewal program designed at maximizing revenue and occupancy.
Closely monitor all personnel actions and leasing performance in portfolio to ensure top performance and accountability

Maintain accurate records for all community transactions on a timely basis (i.e., rent collections, delinquency, move in/move outs and payables.
Collect and post rents; maintain accurate and up to date property accounting and collection records-As needed.
Collect, review, organize and pay all invoices received upon receiving approval from supervisors using the company provided accounting software-As needed,
Obtain bids/pricing from vendors, suppliers and contractors, deal with and find solutions to inadequate service received).
Ensure all administrative paperwork is accurate, complete and submitted in a timely manner
Ensure distribution of all company or community related information (i.e., bad weather, emergencies, policies) to residents and all team members.
Ensure quality and expediency turns and work orders are completed both timely and accurately.
Work with Maintenance to maintain all apartment buildings and amenities.

Travel periodically office for meetings, training, etc.

5+ years of multifamily property management experience
Demonstrated success in improving property performance and team leadership
Strong financial experience with managing budgets and team performance
Highly proficient computer skill including MS Word, Excel, Outlook and PowerPoint
Proficiency with Entrata preferred
Professional certifications (CAM, CAPS, CPM) preferred

Comprehensive Health Coverage – Medical, dental, and vision insurance
Paid Time Off – 128 hours annually
Accrued Sick Leave – 5 days per year
13 Paid Holidays – Plus your birthday off as your personal holiday
401(k) with Company Match – up to 5% employer match
Professional Development – Ongoing training, education reimbursement, mentorship, and growth opportunities
Employee Recognition Programs – Celebrating performance and innovation at every level
A values-driven culture that emphasizes growth, integrity, and collaboration