Manager of Data Services in Florence, South Carolina at Florence-Darlington Technical College (SC)

General Responsibilities:

Under the general supervision of the Director of Enterprise Applications, the Manager of Data Services provides technical and functional leadership for the College’s administrative data, reporting, and applications environment, including programming support for the administrative databases and all enterprise applications. Coordinates institutional reporting, analytics, data quality, and assigned Data Services staff.
Job Functions:

1. Directs the development and delivery of recurring and ad hoc analyses, dashboards, and self-service reporting products that support enrollment, retention, completion, student success, finance, workforce, and operational decision-making. Works with stakeholders to define measures and business rules and establishes standards for data definitions, testing, documentation, access, refresh schedules, presentation, and maintenance of reporting products.

2. Provides end-user support for all functional areas of the College, including but not limited to, Ellucian System applications, in-house developed applications and externally developed applications. Exhibits a customer focused attitude at all times. Coordinates the planning, development, validation, documentation, and timely submission of assigned state, federal, accreditation, and institutional reports. Maintains reporting schedules, assists with source-data validation, resolves reporting discrepancies, and ensures appropriate reporting documentation is maintained.

3. Serves as back-up to system administrator, requiring extensive knowledge of the Windows OS and Ellucian applications; to include monitoring application systems to insure optimal performance. Provides technical guidance for administrative data, reporting systems, and related applications.

4. Supervises assigned Data Services staff; establishes work priorities; assigns and reviews work; provides coaching and technical guidance; evaluates performance; and coordinates data services activities with College departments.

5.Oversees the preparation of system documentation and user manuals for applications and processes developed or modified in-house. Maintains documentation of reporting processes, data definitions, validation rules, and reporting logic. Supports institutional data governance and data quality efforts by working with system owners and business offices to identify and resolve data issues. Evaluates appropriate uses of automation, AI, analytics, and other emerging technologies to improve existing reporting and data processes while maintaining appropriate security, validation, documentation, and oversight.

6. Perform other duties as assigned.
Minimum Requirements:

A high school diploma and work experience in the modification and maintenance of system programs, the design and development of system software, or the testing and debugging of system software. An associate's degree or a bachelor's degree in a related field may be substituted for the required work experience.

Preferred Requirements:

Prefer the minimum plus experience in computer operations or a related data processing field. Knowledge of IT production operations and support activities. Knowledge of IT hardware and data processing procedures. Ability to establish and maintain effective working relationships with operators and end customers. Ability to communicate effectively. Ability to coordinate and schedule the work of others.


Anticipated Work Hours:

Monday thru Thursday, 8:00 am - 5:30 pm; Fridays, 8:00 am - 11:30 am

How To Apply:

Please complete the State application to include current and previous work history and education. A resume' may be attached, but not substituted for completing work history and education sections of the application. Please upload copies of all College transcripts with your application and resume'. Florence-Darlington Technical College, P.O. Box 100548, Florence, SC 29502-0548. EOE/AA/ADA/M/F/D/V are encouraged to apply.

To claim Veteran’s Preference, all eligible persons must select their veteran’s status on the application and submit a DD Form 214. Certificate of Release or Discharge from Active Duty upon request and prior to an interview. Persons claiming veteran status without accompanying documentation (DD Form 214) shall not receive preference. “Veteran” means a person who served in any branch of the United States Armed Forces on active duty, for reasons other than training, and was discharged under honorable conditions.

Classification:

AM10 Higher Education-Band 7 #61130832 Legacy #139261

Additional Comments:

The employee must be able to work effectively in a team-oriented technical environment while providing leadership and maintaining a strong commitment to customer service. The position may require coordination of system implementations, software upgrades, maintenance activities, and other work outside normal business hours. Overnight travel may occasionally be required for training, conferences, or other job-related activities.