Senior Operations Supervisor in Southaven, Mississippi at DeSoto County Convention & Visitors Bureau

The Senior Operations Supervisor coordinates staff scheduling and provides hands-on supervision of arena conversions, event setups, and operational readiness at Landers Center. This position leads crews through time-sensitive conversions for hockey, arena football, and NBA basketball events, ensuring each configuration is completed safely, accurately, and on schedule. Overnight work is required periodically, but this is not a dedicated overnight position. The department rotates overnight supervision among multiple supervisors based on event needs.

The position also oversees part-time operations staff supporting the new convention center, scheduled to open in 2027, including room setups, event changeovers, and breakdowns. This role requires a dependable leader who can organize crews, manage competing priorities, and maintain clear communication across shifts and departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prepare and maintain staff schedules based on the event calendar, conversion timelines, crew availability, and approved labor budgets; coordinate the rotation of overnight supervision with other department supervisors and adjust coverage for absences and event changes.
• Assign daily and overnight work, conduct pre-shift briefings, establish priorities, and monitor progress to meet event readiness deadlines.
• Lead arena conversions between hockey, arena football, NBA basketball, concerts, and other event configurations, following approved layouts and operating procedures.
• Oversee the installation, removal, protection, and storage of event equipment, including ice covers, basketball flooring and goals, football turf and field components, seating, barricades, staging, and related equipment.
• Coordinate conversion sequencing with event management, ice operations, maintenance, and other departments to protect playing surfaces, equipment, and the facility.
• Inspect completed setups for accuracy, cleanliness, safety, and readiness; correct deficiencies and communicate completion or delays to management.
• Provide clear shift handoffs documenting completed work, outstanding tasks, equipment concerns, and staffing needs.

STAFF SUPERVISION AND CONVENTION CENTER OPERATIONS

• Supervise, train, and coach assigned staff, including part-time convention center crews; explain work expectations and reinforce accountability, teamwork, and professional conduct.
• Coordinate convention center setups and breakdowns according to approved event plans, including tables, chairs, staging, partitions, and other furnishings.
• Support operational preparations for the convention center opening in 2027 through staff training, setup procedures, equipment organization, and readiness checks.
• Monitor attendance and time records, report discrepancies, and provide management with documented performance concerns and coaching needs.
• Enforce safe work practices, proper equipment use, and required protective equipment; promptly address or escalate hazards, injuries, and incidents.
• Maintain conversion checklists, setup records, equipment inventories, and labor reports; identify damaged equipment and submit maintenance needs.
• Perform other related operational duties as assigned.

REQUIRED QUALIFICATIONS

• At least two years of supervisory experience, including scheduling employees, assigning work, and overseeing staff performance.
• Ability to lead crews during assigned shifts, including periodic overnight conversions, and complete multiple tasks under firm event deadlines.
• Strong organizational, communication, problem-solving, and team leadership skills.
• Ability to read event layouts, follow setup instructions, and maintain accurate schedules and operational records.
• Availability to work a variable schedule that includes evenings, weekends, holidays, and extended shifts as event needs require. Overnight assignments are periodic and shared through a rotation among multiple department supervisors; overnight work is not required for every shift.