Phlebotomist Senior Team Lead in San Francisco, California at Getlabs
Job Description
Directly supervise, coach, and develop assigned teams; conduct weekly 1:1s and monthly performance check-ins.
Audit Team adherence to Leader Standard Work, the 20/24 Rule, and call-out procedures; provide feedback and corrective coaching as needed.
Train and certify new Team on LSW, routing, payroll/triplog audits, and quality assessment standards.
Identify high-potential phlebotomists and build a succession pipeline for future Team Lead roles.
Serve as the Tier 2 escalation point for operational, clinical, and patient issues that Team Leads cannot resolve within the 20/24 Rule.
Own weekly regional coverage planning, including PRN pool strategy, cross-market staffing, and capacity forecasting for upcoming demand.
Review Team route optimization and next-day coverage plans; intervene on high-risk markets to protect availability and reschedule targets.
Provide final review and sign-off on Team Payroll, Triplog, timecard, and expense submissions before payroll deadlines.
Oversee regional inventory and equipment budgets; analyze supply usage trends and approve purchase orders and new hire equipment requests.
Analyze regional quality and performance data (redraws, critical errors, NPS, reschedules) to identify trends and root causes; build and track action plans with Team.
Calibrate venipuncture assessments and SOP audits across Team to ensure consistent quality standards across markets.
Lead formal corrective action and performance improvement plans in partnership with HR and Operations Management; review Team -issued corrective actions for consistency.
Identify process gaps and recommend SOP, training, and workflow improvements; pilot and roll out approved changes across the region.
Prepare and present regional performance reports to Operations Management on a weekly and monthly cadence.
Partner with Recruiting on regional hiring needs; conduct final-round interviews and make hiring recommendations.
Own the regional onboarding and training plan, ensuring Team Leads deliver consistent new hire onboarding, ride-alongs, and field training.
Develop and deliver advanced clinical and leadership training for Team Leads and senior phlebotomists.
Serve as acting supervisor during Operations Supervisor PTO, absences, and peak periods, with authority to make same-day staffing, scheduling, and escalation decisions.
Approve time-off requests, schedule changes, and overtime for phlebotomists within established guidelines.
Co-lead performance reviews for phlebotomists and Shift Leads, providing documented feedback and development goals.
Partner with the Supervisor and HR on documenting and delivering written warnings and final corrective actions, in line with company policy.
Address employee relations concerns at the first level and escalate to the Supervisor or HR when appropriate.
Ensure regional compliance with OSHA, HIPAA, and state phlebotomy regulations; lead incident reporting and follow-up for needlesticks, specimen loss, and patient complaints.
Represent the region in supervisor and leadership meetings, and cascade company updates and policy changes to Team.
Track regional labor costs, overtime, and mileage against budget targets and flag variances to the Supervisor.
Redraw Rate: Maintain low redraw rates across all assigned markets/regions through clinical oversight and quality standards.
Critical Error Rate: Minimize critical errors and process deviations across all assigned markets/region.
Net Promoter Score (NPS): Drive strong regional patient satisfaction and high Net Promoter Scores.
Market Stability: Maintain high operational stability by managing reschedule rates and slot availability targets across the region.
Team Lead Effectiveness: Ensure assigned Team Leads maintain full adherence to Leader Standard Work and operational protocols.
Team Retention: Support regional phlebotomists and Team retention goals.
- 2+ years of leadership experience (team lead, supervisor, or similar role) in phlebotomy, mobile health, clinical laboratory, or field-based healthcare operations
- Experience leading other leads or managing teams across multiple sites or markets
- 5 years of phlebotomy experience is required
- Phlebotomy certification from an accredited agency is required: American Medical Technologists (AMT), American Society for Clinical Pathology (ASCP), or National Center for Competency Testing (NCCT)
- Expert knowledge of phlebotomy techniques, specimen handling, and safety and compliance standards (OSHA, HIPAA)
- Demonstrated ability to coach, develop, and hold leaders accountable
- Strong analytical skills; comfortable using data and reports to drive decisions
- Proven track record in providing exceptional customer service
- Strong communication skills, both written and verbal, including presenting to leadership
- A disciplined, self-directed leader who can manage multiple markets and priorities
- Comfortable with digital tools such as Slack, Google Workspace, and scheduling or routing software
- Reliable transportation, clean driving record, and ability to pass a background check and drug screen
- Ability to travel up to 40% for market visits, Team Lead development, onboarding, and field training
- Mobile phlebotomy experience
- Experience with route planning, dispatch, or workforce scheduling for field-based teams
- Experience approving timecards, payroll, or expenses and managing supply inventory
- Familiarity with Lean practices or Leader Standard Work
- Competitive annual salary ranging $80,000-$95,000
- Medical, dental and vision insurance options
- Flexible vacation
- A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work-with colleagues!
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