Resident Services & Business Office Coordinator in Ridgecrest, California at Ridgecrest Regional Hospital

Job Summary

• Occupation: Resident Services & Business Office Coordinator

• Specialty: Patient Accounting/Business Office Department (SNF) – Bella Sera

• Salary: $23.78–$35.67/hour

• Working Hours: 40 hours/week

• Shifts: Day

• On-Call: No

• Degree Required: High School diploma or equivalent; Associate's degree or coursework in healthcare administration, accounting, or a related field preferred

• Position Type: Full Time

• Work Environment: Skilled Nursing Facility

• Location: 93555, Ridgecrest, California, United States

• Visa Sponsorship: No

Job Description

We’re looking for a Resident Services & Business Office Coordinator who is excited to support residents, families, and the on-site business office functions of our Skilled Nursing Facility. In this role, you’ll coordinate resident appointments and transportation, assist with admission and financial documentation, support Medi-Cal eligibility and renewals, and maintain resident trust fund records. You’ll also serve as a primary point of contact for residents and families regarding scheduling, eligibility, and personal fund matters.

We value strong organization, attention to detail, clear communication, and the ability to exercise independent judgment within defined procedures. We’re excited to welcome a teammate who can manage multiple priorities while supporting residents, families, and the Bella Sera team.

Key Responsibilities

• Coordinate resident medical, dental, and specialty appointments, including transportation arrangements, scheduling communication, and follow-up with care staff.

• Serve as the primary on-site business office contact for residents, families, transportation vendors, and DHCS/CDPH surveys.

• Complete admission agreements, financial disclosures, discharge paperwork, bed-hold documentation, and related financial processes with residents and families.

• Manage Medi-Cal renewals and redeterminations, assist with required documentation, communicate with eligibility contacts, and track cases to help prevent coverage lapses.

• Assist with Share of Cost (SOC) collections, outstanding balances, receipts, final billing documentation, and refunds.

• Manage resident trust fund transactions, monthly reconciliations, required statements and notices, audit documentation, and fund disposition at discharge, transfer, or death.

• Cross-train in Medicare Part A/B, Medi-Cal, Managed Care, and private-pay billing to provide essential backup coverage for the Post-Acute Revenue Coordinator.

• Participate in the Medicare Part A Triple Check process as needed and escalate complex billing or eligibility issues appropriately.

• Perform other duties as assigned.

Collaborative Teamwork

This role involves working closely with residents, families, nursing and care staff, transportation vendors, county eligibility workers, conservators, and the Post-Acute Revenue Coordinator to deliver effective, resident-focused services and contribute to a supportive and collaborative work environment.

Qualifications

• High School diploma or equivalent required; Associate's degree or coursework in healthcare administration, accounting, or a related field preferred

• Prior experience in a SNF, hospital, or healthcare business office setting required

• Familiarity with Medi-Cal eligibility and renewal processes required

• Proficiency with Microsoft Office, including Excel and Outlook, and EHR/billing systems such as PointClickCare or similar

• Basic accounting and spreadsheet skills

• Strong organizational skills with the ability to manage multiple deadlines and schedules simultaneously

• Ability to judge and plan to accomplish goals within specified timelines

• Ability to read, write, understand and communicate effectively in the English language

• Must be able to put into practice Service Excellence skills with our patients, families, coworkers, and community

Benefits You'll Enjoy

• Medical, Dental, Vision

• 403B with Employer Match

• Life Insurance

• Flex Spending – Health Care & Dependent Care

• Employee Assistance Program

• Gym Membership Reimbursement

• Sick and Vacation Time

• RRH "Earn-To-Learn" Program

Welcome To RRH

Established for over 60 years, RRH is a non-profit, DNV-accredited, full-service hospital and integrated healthcare system serving our region across a 38-acre campus. RRH includes a 25-bed acute care hospital, a 125-bed skilled nursing facility, and a comprehensive network of services supported by more than 860 employees. Our organization operates five primary care clinics and other multi-specialty clinics, an ambulatory surgery center, ambulance services, and full-service imaging and laboratory capabilities—allowing RRH to deliver coordinated, high-quality care across the continuum. RRH received the American Medical Association's Joy in Medicine Award in both 2023 and 2025, recognizing its commitment to healthcare worker well-being. RRH also maintains an established physician well-being program.

Our mission is to be the partner of choice for the healthcare needs of our community. Our purpose is to care for our community's health and the well-being of those who care for them.

About Ridgecrest

Ridgecrest is a family-friendly community of 38,000 in the desert of central Southern California, far from the traffic and commotion of LA. Affordable and safe, It's been voted as the best place to live in Kern County by Niche. Home of the China Lake Naval Air Weapons Station, it is near the Sierra Mountains and full of natural wonders, outdoor activities, and sunshine. Our hospital is close to Mammoth Ski Area, Mount Whitney, Sequoia National Forest and Death Valley. Learn more About Ridgecrest and the Outdoor Activities around it.