Customer Service Assistant in Woodland Hills, California at U.S. Legal Support

Customer Service Assistant

Position Overview

Are you detail-oriented, customer service-driven, and highly adaptable? Do you enjoy multitasking, problem-solving, and thinking critically in a fast-paced environment? U.S. Legal Support is seeking a Customer Service Assistant who is a proactive problem solver, active listener, and effective communicator. In this role, you will support Client Service Specialists by assisting with client communications, record retrieval processes, invoicing, and correspondence management while helping ensure an exceptional client experience.

Location: Woodland Hills, CA (Onsite)

Schedule: Monday - Friday | 8:00 AM - 5:00 PM Key Responsibilities

• Support Client Service Specialists (CSS) with client communications to assist in obtaining records.
• Follow up with clients regarding required actions, including fee approvals, authorizations, and no-record notifications.
• Manage incoming invoices, correspondence, and documentation.
• Handle calls and emails from agents, facilities, and field contacts.
• Research incomplete or missing facility contact information.
• Make expediting calls for urgent requests, client follow-ups, and problem records.
• Monitor and respond to CSR emails and voicemails.
• Research and troubleshoot missing records and escalate issues when appropriate.
• Review invoice amounts to ensure compliance with record request limits.
• Process payments via check or credit card and maintain accurate payment records.
• Provide payment documentation for internal teams and clients as needed.
• Research and coordinate custodian correspondence with facilities or internal stakeholders.
• Perform other duties and special projects as assigned.

Qualifications Required

• High school diploma or equivalent.
• Minimum of two (2) years of customer service experience.
• Strong verbal and written communication skills.
• Ability to effectively communicate with clients, facilities, and internal teams via phone and email.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred

• Legal services industry experience.
• Administrative support experience.
• Experience with invoicing, payment processing, or records management.

Core Competencies

• Customer Focus
• Communication Skills
• Problem Solving
• Critical Thinking
• Attention to Detail
• Organization and Prioritization
• Adaptability
• Teamwork and Collaboration
• Professionalism and Accountability

Why Join U.S. Legal Support? At U.S. Legal Support, we value our employees and offer a comprehensive benefits package designed to support you and your family. Benefits Include:

• Medical, Dental, and Vision Insurance
• Paid Parental Leave
• Pet-Friendly Benefits
• LifeLock Protection
• 401(k) Retirement Plan
• Flexible Spending Accounts (FSA)
• Paid Time Off and 9 Paid Holidays
• Commuter Benefits
• Short-Term and Long-Term Disability Coverage
• Employee Assistance Program (EAP)
• Employee Recognition and Team Events

Join a company that values collaboration, service excellence, and professional growth while helping support the legal community nationwide.