Technical Account Manager in Brazil, Indiana at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Account Manager based in Brazil.

This role is an excellent opportunity for a customer-focused technical professional who enjoys helping organizations maximize the value of advanced technology solutions. You will lead onboarding and implementation initiatives, ensuring customers successfully deploy, configure, and adopt the platform while achieving measurable business outcomes. Acting as a trusted advisor, you will combine technical expertise with relationship management skills to guide customers through their early lifecycle journey. The position involves close collaboration with cross-functional teams to resolve challenges, improve customer experiences, and drive long-term adoption. Working in a fast-paced and innovative environment, you will have a direct impact on customer success, operational excellence, and security outcomes. This role is ideal for professionals who thrive at the intersection of technology, customer engagement, and strategic problem-solving.

• Manage and execute the end-to-end customer onboarding process from post-sale handoff through successful implementation and adoption.
• Lead technical deployments, platform configurations, integrations, and feature activation aligned with customer objectives and best practices.
• Deliver onboarding sessions, technical workshops, and enablement programs for customers and partners.
• Drive rapid time-to-value by helping customers achieve meaningful adoption and operational success early in their lifecycle.
• Identify onboarding risks, technical challenges, and engagement barriers, proactively coordinating solutions across internal teams.
• Serve as a technical escalation point during onboarding and implementation activities.
• Guide customers on platform optimization, security best practices, and configuration improvements.
• Collaborate closely with Customer Success teams to ensure smooth transitions from onboarding to long-term account management.
• Monitor project milestones, onboarding progress, adoption metrics, and customer health indicators.
• Contribute customer insights and feedback to Product, Support, and Engineering teams to improve solutions and customer experiences.
• Help develop scalable onboarding methodologies, playbooks, and operational best practices.

• 3–5+ years of experience in technical account management, customer success engineering, solutions engineering, implementation, onboarding, or related customer-facing technical roles.
• Proven experience leading SaaS deployment, configuration, and integration projects.
• Strong understanding of cybersecurity concepts and the ability to engage in security-focused discussions with customers.
• Experience acting as a trusted technical advisor and managing customer relationships throughout implementation projects.
• Excellent verbal and written communication skills with the ability to explain complex technical concepts to diverse audiences.
• Strong project management, organizational, and multitasking abilities.
• Experience identifying risks, troubleshooting technical challenges, and driving successful resolutions.
• Familiarity with CRM platforms such as Salesforce or similar customer management systems.
• Fluent English communication skills, both written and spoken.
• Ability to work independently in a remote environment while managing multiple projects simultaneously.
• Strong attention to detail, accountability, and a proactive problem-solving mindset.
• Experience with XDR, EDR, MDR, SIEM, vulnerability management, or related cybersecurity technologies is highly desirable.
• Security certifications such as CISSP, CISM, CCSP, Security+, or equivalent are considered a plus.
• Additional language skills, including Spanish or Portuguese, are advantageous.

• Fully remote work environment with flexibility across LATAM.
• Opportunity to work with cutting-edge cybersecurity technologies and innovative security solutions.
• Exposure to a global customer base and diverse technical environments.
• Collaborative culture with cross-functional interaction across Customer Success, Product, Support, and Engineering teams.
• Professional growth and development opportunities within a rapidly expanding technology environment.
• Meaningful impact on customer outcomes, security maturity, and product adoption.
• Dynamic, fast-paced workplace that encourages learning, innovation, and continuous improvement.