Hospitality Manager in Lancaster, Ohio at Smoked Food Factory LLC

Hospitality Manager

Barrel & Boar BBQ Factory

Join the Team

Barrel & Boar BBQ Factory is more than a barbecue restaurant—it’s a place where great food, great people, and genuine hospitality come together. We’re passionate about slow-smoked meats, creative menu features, memorable catering events, and creating an experience that keeps guests coming back.

We’re looking for a Hospitality Manager who loves taking care of people, building teams, and creating a fun, welcoming atmosphere. This is a hands-on leadership role for someone who isn’t afraid to jump in wherever needed, whether that’s helping a guest, coordinating a catering order, posting on social media, or supporting the team during a busy lunch rush.

What You’ll Do

Create Amazing Guest Experiences

* Be the face of hospitality for Barrel & Boar BBQ Factory.

* Ensure every guest feels welcomed, appreciated, and excited to return.

* Resolve guest concerns quickly and professionally.

* Help create the kind of atmosphere where people want to gather, celebrate, and enjoy great barbecue.

Lead & Develop the Team

* Recruit, interview, and onboard new team members.

* Train staff on hospitality, service standards, and company culture.

* Coach and motivate employees to deliver exceptional guest experiences.

* Assist with scheduling and staffing needs.

* Lead by example and foster a positive, team-first environment.

Grow Our Catering Business

* Manage catering inquiries, bookings, and client communication.

* Coordinate catering events from planning through execution.

* Build relationships with businesses, organizations, and community partners.

* Help identify new opportunities to grow catering sales.

Tell Our Story

* Manage and contribute to our social media presence.

* Capture and share content featuring our food, events, team, and guests.

* Promote specials, catering services, and community involvement.

* Respond to online reviews and guest feedback.

Keep Things Running Smoothly

* Maintain a clean, organized, and welcoming environment.

* Support food safety and sanitation standards.

* Help create systems that improve efficiency and consistency.

* Assist ownership with operational projects and daily priorities.

What We’re Looking For

* Hospitality, restaurant, catering, or customer service leadership experience preferred.

* Positive attitude and genuine passion for taking care of people.

* Strong communication and organizational skills.

* Ability to multitask and stay calm under pressure.

* Comfortable with social media and basic technology.

* Self-motivated, dependable, and willing to roll up your sleeves when needed.

Why You’ll Love It Here

* Work with a small, passionate team where your ideas matter.

* Be part of a growing local business with strong community roots.

* Help shape guest experiences, events, and company culture.

* Spend your days around incredible barbecue, creative menu features, and people who genuinely enjoy what they do.

Position Details

* Full-Time

* Flexible schedule including evenings, weekends, and special events as needed.

Success in This Role

You’ll know you’re succeeding when guests become regulars, catering clients become repeat customers, the team enjoys coming to work, and Barrel & Boar continues to be known for outstanding hospitality, memorable food, and a great atmosphere.