All Levels- ServiceNow Developer in Columbia, Maryland at Synergy ECP

We are seeking Junior to Senior ServiceNow Engineers to work collaboratively to support a hybrid cloud environment, providing solutions for multi-cloud (AWS, Azure GCC-High, Google Cloud, and Oracle) and on-premises environments while ensuring a secure and reliable operational infrastructure. These position will work closely with subject matter experts and DevSecOps teams to deliver high-quality solutions.

• Create, deploy, and maintain ServiceNow infrastructure and related APIs for customer applications in an AWS cloud-based environment.
• Create and maintain complex roles and permissions within ServiceNow to ensure data integrity and security.
• Utilize DevSecOps tools including Foreman, GitLab, and Selenium to deploy, upgrade, and maintain platform changes.
• Architect and maintain IdAM, Active Directory, and LDAP resources integrated with ServiceNow.
• Work within complex modern cloud architectures.
• Create and update technical documentation, including user guides, how-to guides, and infrastructure diagrams.
• Prepare technical presentations for government stakeholders and senior leadership.
• Collaborate effectively in a team environment.
• Develop automated testing plans.
• Support infrastructure spanning Linux and Windows environments.
• Communicate effectively with technical and non-technical stakeholders, management, and customers.
• Apply strong troubleshooting and problem-solving skills.
• Instill engineering rigor, including configuration management and testing.
• Contribute as part of an Agile Scrum development team.

• 2 - 10+ years of related software development, ServiceNow, or IT experience.
• Bachelor’s, Master’s, or MBA in a related field (Computer Science, Engineering, Information Technology, STEM, etc.).
• Expertise with ServiceNow utilizing CI/CD, test automation, and/or DevSecOps practices.
• Strong administrative and engineering rigor.
• Experience verifying and validating ServiceNow and integrated systems, including end-to-end and regression testing.
• Expert troubleshooting and solution design skills.
• Experience with cloud architecture and system design (AWS preferred; Azure acceptable).
• Strong technical documentation skills.
• Familiarity with Agile methodologies.
• Ability to accurately decompose work into Jira stories.
• Experience with DevOps tools such as Foreman, Terraform, Jenkins, and GitLab.
• Experience with Selenium and automated test plan development for security and functional requirements.
• Knowledge of customer security requirements and processes.
• Experience maintaining and supporting ServiceNow components.
• Experience with ServiceNow Discovery, Flow Designer, and Software Asset Management (SAM).
• Experience with DevSecOps testing practices.
• Strong understanding of Active Directory and LDAP.
• Strong understanding of security requirements in secure environments.
• Experience configuring monitoring and visualization tools such as Grafana and Splunk with ServiceNow.

• ServiceNow Certified Application Developer certification.
• Experience with Model-Based Systems Engineering (MBSE).
• Experience with cloud solution optimization.
• Experience configuring observability, monitoring, and analytics platforms such as AppDynamics and Dynatrace.
• Experience integrating virtualized applications and application streaming/layering technologies.
• Ability to assist in leading and overseeing a total system perspective across cloud services, infrastructure, and security domains.
• SharePoint administration experience.
• IBM Engineering Lifecycle Management experience.
• Teamwork Cloud / Cameo experience.
• Tableau experience.