Deposit Support Specialist in Edgewood, Maryland at Freedom Federal Credit Union

Position Overview:

The Deposit Support Specialist supports deposit and legal processing functions within the Operations Support Department. This role is responsible for executing transactions, conducting research, and maintaining accurate records in accordance with regulatory requirements and internal policies. The Specialist contributes to operational efficiency, risk mitigation, and a consistent member experience through accurate processing, effective communication, and collaboration with team members.

• This role is eligible for a $500 sign-on bonus

Key Responsibilities:

Research, Quality & Processing

• Perform account research and complete adjustments to ensure accuracy and compliance
• Document quality control findings in alignment with regulatory requirements and internal standards
• Identify and communicate trends or discrepancies to senior team members or management
• Review and respond to subpoenas and legal requests; escalate complex or sensitive matters as appropriate

Deposit Processing

• Process transactions including deposits, withdrawals, garnishments, levies, and other legal orders
• Respond to internal and external inquiries related to deposit accounts and transactions
• Support IRA transaction processing and respond to general IRA-related inquiries
• Maintain accurate records and complete required file maintenance.

Compliance & Risk Management

• Adhere to all regulatory requirements, policies, and procedures
• Maintain confidentiality and security of member and organizational information
• Escalate potential risk concerns or exceptions to appropriate team members

Team Collaboration & Support

• Collaborate with team members to ensure efficient and consistent operations
• Provide support on complex or situational transactions as needed
• Participate in team meetings and contribute to process improvement discussions

Administrative Support

• Maintain accurate documentation of transactions and member interactions
• Prepare reports and support operational tracking as required
• Stay current on products, services, policies, and procedures

Knowledge, Skills, and Abilities:

• Operational Excellence
• Risk & Compliance Awareness
• Member Focus
• Team Collaboration
• Communication
• Learning Agility

Qualifications:

• High school diploma required; associate or bachelor’s degree preferred Minimum
• 2+ years of banking or financial services experience, or equivalent combination of education and experience
• Experience with transactional processing, research, or member service functions preferred
• Ability to work flexible hours, including evenings and weekends, as needed to support business operations

Interpersonal Skills

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations, and explanations with members, direct and indirect reports, and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating, and/or advising others on matters of significance.

COMPANY INFORMATION:

Freedom Federal Credit Union is a community-chartered federal credit union offering consumer financial services to those who live, work, volunteer, worship, attend school, or have family in Harford, Baltimore, & Carroll Counties as well as Baltimore City. Additionally, Freedom offers a full line of banking services for all businesses, associations, and other organizations that are based in those same locations. To learn more, visit freedomfcu.org.

Freedom Federal Credit Union offers competitive compensation, and our benefit offerings include:

• Paid time off Accrual of 17 days in 1st year of employment
• 11 paid holidays with an extra floating holiday for your birthday
• Medical, Dental, and Vision coverage – Single and Family options available
• Supplementary Health Benefit offerings including Critical illness insurance, Accident Insurance, and Hospital Indemnity Plans
• Life and AD&D Insurance, Short-Term and Long-Term Disability Plans
• 401k Retirement Plan with employer match options after 1 year, potential for additional discretionary contribution from the organization each year
• Tuition Reimbursement options of up to $5,250 each year

Freedom Federal Credit Union conducts credit, bond, and background checks. All new hires must present evidence of authorization to work in the US. Freedom Federal Credit Union participates in the E-Verify program. Freedom Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected Military/Veteran status and will not be discriminated against based on disability.

If you are a disabled applicant and cannot apply online, please contact Freedom directly at HumanResources@freedomfcu.org for assistance.